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TELUS About

Accessibility for everyone

At TELUS, we believe accessibility is a must-have, not a nice-to-have. It’s part of providing the best and most accessible customer experience possible.

Our commitment to accessibility

We are committed to providing:

  • Products and services that are accessible to all customers
  • Customer service policies and processes that respect and promote the dignity and independence of everyone
  • A work environment that treats everyone with dignity and respect.

We comply with the standards set out in the Canadian Radio-television and Telecommunications Commission CRTC Wireless Code, which was created to help wireless customers better understand their mobile plan and consumer rights.

Putting accessibility first

Complying with the CRTC Wireless Code is just the start. We’ve also undertaken many practical steps to place accessibility at the centre of our Customer First philosophy, including:

Access for all

People with service animals are able to easily access TELUS public spaces.

Accessibility and diversity training

We train staff to engage with people of all abilities and disabilities and keep them up-to-date with the latest assistive devices.

Accessible support

We provide accessible telephone support service and make sure that our self-service kiosks are accessible to all.

Website accessibility

We design our websites to meet or exceed the latest accessibility standards and best practices, and conduct accessibility reviews before launching any new website.

Accessible documents

We make important documents available in a variety of accessible formats.

Accessible programs

Our Tech for Good and Internet for Good programs are helping create a more accessible world for people living with disabilities.

TELUS accessibility policies and standards

Take a look at the plans and policies that underpin our commitment to accessibility.

Extended trial periods

All TELUS customers with a disability are eligible for an extended trial period of 30 days and double the standard usage limits. We do this to give you the chance to properly test drive the service and smartphone to ensure that it meets your needs.

Adherence to the CRTC Wireless Code of Conduct:

We adhere to all principles contained within the Code, which includes information in American Sign Language (ASL) and La Langue des Signes Québécoise (LSQ).

TELUS Multi-Year Accessibility Plan

Explore our commitments to accessibility in more detail, and see what actions we are taking to meet them.

A woman viewing a tablet

TELUS Accessibility Policy

Learn about our commitments to accessibility, and our legal obligations to adhere to accessibility standards.

Text with 911

Text with 911 is a free emergency texting service for deaf, hard of hearing and speech impaired customers who need to reach a 911 operator.