Accessibility at TELUS

Accessibility for everyone

At TELUS, we believe accessibility is a must-have, not a nice-to-have. It’s part of providing the best and most accessible customer experience possible.

Our commitment to accessibility

We are committed to providing:

  • Products and services that are accessible to all customers

  • Customer service policies and processes that respect and promote the dignity and independence of everyone

  • A work environment that treats everyone with dignity and respect

We comply with the standards set out in the Canadian Radio-television and Telecommunications Commission CRTC Wireless Code, which was created to help wireless customers better understand their mobile plan and consumer rights.


Putting accessibility first

Complying with the CRTC Wireless Code is just the start. We’ve also undertaken many practical steps to place accessibility at the centre of our Customer First philosophy, including:


TELUS accessibility policies and standards

Take a look at the plans and policies that underpin our commitment to accessibility:

Extended trial periods

All TELUS customers with a disability are eligible for an extended trial period of 30 days and double the standard usage limits. We do this to give you the chance to properly test drive the service and smartphone to ensure that it meets your needs.

Adherence to the CRTC Wireless Code of Conduct

We adhere to all principles contained within the Code, which includes information in American Sign Language (ASL) and La Langue des Signes Québécoise (LSQ).

Text with 911

Text with 911 is a free emergency texting service for deaf, hard of hearing and speech impaired customers who need to reach a 911 operator.

Read our Text with 911 Policy