Update your Business billing address

1. Log in to My TELUS

2. Select the My Profile tab

   

3. Under My accounts:

   • Select the desired account, if applicable

   • Select Change billing address

   

4. Start entering your new address in the assigned field

   

5. The system will begin suggesting addresses, as it is linked to Canada Post services

   • Select the correct address, OR

   • Select Add It Manually if your address cannot be found

6. Select Submit

1. Log in to My TELUS

2. From your Overview, scroll down to and select Go to Support Requests

   

3. Select Update billing address

   

4. Select Other Services from the dropdown menu

5. Select the desired account to update

6. Fill in all fields

7. Select Submit once done

Note: Please allow 1-2 business days for the request to be processed.

1. Log in to the My TELUS app 

2. Select the 3-lines menu icon

   

3. Select My Profile

   

4. Select the pencil icon within Billing Address

   

5. Enter your new billing address. The system will begin suggesting addresses, as it is linked to Canada Post services

   • Select the correct address, OR

   • Select Add It Manually if your address cannot be found

   

6. Select Submit once done

Notes: It may take some time for the billing address changes to appear. This feature is unavailable for accounts with over 150 users.