Troubleshoot your doorbell camera
LED status reference guide
You may be able to troubleshoot your Secure Business doorbell camera using our LED status reference guides and troubleshooting tips.
Round Doorbell Camera: LED status reference guide
| Image | LED pattern | Doorbell state | Description |
|---|---|---|---|
| Solid green | Ready and working normally | Use the Alarm.com app or website to choose a custom colour in place of default green. | |
| Solid white | In call mode | A call has been initiated or is occurring. | |
| Solid yellow | Starting up | Please wait while the doorbell is booting up. | |
| Alternating red & blue | Battery is charging | Battery may charge for up to 30 minutes after installation. | |
| Alternating blue & green | Connected to Wi-Fi, waiting for server connection | Please wait. | |
| Alternating blue & yellow | Firmware update in progress | Please wait. | |
| Rapid orange double flash | No Wi-Fi connection | Check the Internet connection. The Wi-Fi credentials may have changed. Enter Wi-Fi access point mode and re-add the doorbell camera using the app. | |
| Rapid red double flash | Power supply issue | Contact the installer. The doorbell transformer may need to be replaced. |
Troubleshoot your Round Doorbell Camera
Press and hold the doorbell button for the time specified to perform a troubleshooting step.
Note: If the LED on the doorbell is not showing any color, there may be a power issue or it may have been turned off in the video settings on the customer website.
Slim Line Doorbell Camera: LED status reference guide
| Image | LED pattern | Doorbell state | Description |
|---|---|---|---|
| Solid green | Ready and working normally | Use the Alarm.com app or website to choose a custom colour in place of default green. | |
| Solid white | In call mode | A call has been initiated or is occurring. | |
| Solid blue | Starting up | Please wait while the doorbell is booting up. | |
| Pulsing blue | Battery is charging | Battery may charge for up to 30 minutes after installation. | |
| Alternating blue & green | Connected to Wi-Fi, waiting for server connection | Please wait. | |
| Alternating blue & yellow | Firmware update in progress | Please wait. | |
| Rapid orange double flash | No Wi-Fi connection | Check the Internet connection. The Wi-Fi credentials may have changed. Enter Wi-Fi access point mode and re-add the doorbell camera using the app. | |
| Rapid blue double flash | Power supply issue | Contact the installer. The doorbell transformer may need to be replaced. |
Troubleshoot your Slim Line Doorbell Camera
Press and hold the doorbell button for the time specified to perform a troubleshooting step.
Note: If the LED on the doorbell is not showing any color, there may be a power issue or it may have been turned off in the video settings on the customer website.