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Trading in your Android mobile device — For TELUS Business customers
Learn about the Trade-in Program for business customers, including trade-in rules and instructions on how to deactivate your old android phone
The Trade-In Program lets you trade your used device for a credit you can apply towards a new phone. This program is available to all new and existing TELUS Business customers.
What you need to know
Before you begin
Before you trade in your device, you'll want to prepare it so your account and personal information are protected.
Step 1: Deactivate “Reactivation Lock”
If you have a Samsung device with “Reactivation Lock” switched on, you must switch this feature off before trading in your phone.
Follow the instructions for your device type below.
Reactivation Lock has been disabled.
Step 2: Disable TELUS services on your device
Depending on the network-type used by your device, do the following to disable TELUS services on your device and protect your TELUS Business account:
Step 3: Remove your memory card
Remember to remove your memory card (micro-SD) from your device if it has one. Memory cards are typically black in color, and about half the size of a SIM card.
Step 4: Reset your device to its original factory settings
Protect your privacy and reset your device to its original factory settings. Resetting your device deletes your ringtones, contacts, pictures, messages, and other downloaded content.
To reset your device to its original factory settings:
Android
Samsung
How to trade in your used device
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