Renew a Mobility Business line

Need to order a new device and get a new term for your existing phone numbers? Skip the wait and follow these simple steps to renew.

  1. Log In to your My TELUS profile

  2. Select Plans & Devices from the banner

    Plans and devices
  3. If you have many accounts with TELUS, ensure to select the one for which you will renew the line

  4. Once you’ve chosen the correct account (if applicable), select Mobility from the main menu

    Renew a Mobility Business line / Mobility Banner Menu
  5. Select the desired device type from the Products & Services drop-down menu

    Renew a Mobility Business line / Products & Services Menu
  6. Select the desired model of smartphone, tablet or smartwatch

    Renew a Mobility Business line / Device Lineup
  7. Once you select a device, you will be redirected to the device page. There you can select from available device options (if applicable) and review specifications. Make your selections, then select Buy now

    Renew a Mobility Business line / Device Options
  8. Review your device selections, then proceed to the next step

    • You may need to select Proceed to next step to continue

    Renew a Mobility Business line / Review Device
  9. Review Your information to ensure you are renewing a line for the desired account

    Renew a Mobility Business line / Your Information
    • Troubleshooting tip: If there is an error message, please review it and correct the error to proceed:

    Renew a Mobility Business line / Correct Error
    • If the following error message appears, the account may not be eligible to renew a line via self-service:

    Renew a Mobility Business line / Error Not Eligible
  10. Select your desired Financing term, Bring-It-Back™ option, and Upfront cost

    Renew a Mobility Business line / Cost Selections
    • If you selected to Apply Bring-It-Back™ pricing, check the box that appears to accept the agreement terms and proceed

    Renew a Mobility Business line / Bring-It-Back
  11. Scroll down and select Continue to plans

    Renew a Mobility Business line / Continue To Plans
  12. Select your desired plan from the available options

    Renew a Mobility Business line / Select Plan
  13. Select Continue to warranty

    Renew a Mobility Business line / Continue To Warranty
  14. Select your desired device protection, then select Continue to summary

    Renew a Mobility Business line / Device Protection
  15. Review your summary, then select Add to Cart

    Renew a Mobility Business line / Review Summary
    • Note: For best results, add only one transaction at a time to your cart

  16. Select Proceed to cart

    Renew a Mobility Business line / Proceed To Cart
  17. Review your cart, then select Checkout

    Renew a Mobility Business line / Review Cart
  18. Fill out all the necessary Customer, Billing/Shipping, Service, and Payment information, then select Next

    Renew a Mobility Business line / Next
    • Troubleshooting tip: To avoid issues, please use the same address to ship as the billing address for the credit being used to pay

  19. You will receive a follow-up email confirming the order and another with tracking details once the device is shipped

    • Note: Devices are shipped within Canada in 3-5 business days. You can also track the real time status of your order using the new Business Service Request form from your My TELUS profile


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