Renew a Mobility Business line

Log In to your My TELUS profile

Select Plans & Devices from the banner

If you have many accounts with TELUS, ensure to select the one for which you will renew the line

Once you’ve chosen the correct account (if applicable), select Mobility from the main menu

Select the desired device type from the Products & Services drop-down menu

Select the desired model of smartphone, tablet or smartwatch

Once you select a device, you will be redirected to the device page. There you can select from available device options (if applicable) and review specifications. Make your selections, then select Buy now

Review your device selections, then proceed to the next step

• You may need to select Proceed to next step to continue

Review Your information to ensure you are renewing a line for the desired account

• Troubleshooting tip: If there is an error message, please review it and correct the error to proceed:

• If the following error message appears, the account may not be eligible to renew a line via self-service:

Select your desired Financing term, Bring-It-Back™ option, and Upfront cost

• If you selected to Apply Bring-It-Back™ pricing, check the box that appears to accept the agreement terms and proceed

Scroll down and select Continue to plans

Select your desired plan from the available options

Select Continue to warranty

Select your desired device protection, then select Continue to summary

Review your summary, then select Add to Cart

• Note: For best results, add only one transaction at a time to your cart

Select Proceed to cart

Review your cart, then select Checkout

Fill out all the necessary Customer, Billing/Shipping, Service, and Payment information, then select Next

• Troubleshooting tip: To avoid issues, please use the same address to ship as the billing address for the credit being used to pay

You will receive a follow-up email confirming the order and another with tracking details once the device is shipped

• Note: Devices are shipped within Canada in 3-5 business days. You can also track the real time status of your order using the new Business Service Request form from your My TELUS profile