Registering for My TELUS mobility

1. Visit www.telus.com/selfregistration

2. Provide:

   • Your email address

   • Account Number or Phone Number

   • Postal code on the corresponding account

3. Select Continue

   

4. You may be asked to validate via verification code. If not, skip to step 5

   • Select the email or phone number where you would like to receive the code

   • Choose whether your prefer to receive your verification code via text, email or automated phone call

   • Select Send code

     You will soon receive a text, email or phone call with a 6-digit verification code

   • Enter your 6-digit verification code

   • Select Submit code

     

   Tip: If you didn't receive a code, try resending it or selecting a different contact method.

5. Once your verification code has been entered and we’re confirmed your identity, you’ll be asked to finalize your profile

   • Enter your first and last name

   • Create your password

     A strong password must be at least 8 characters long, including a mix of numbers, lowercase and uppercase letters. It also cannot contain spaces and should avoid using ampersands (“&”)

   • Select a security question and give your answer

     Your security question will be used in case you forget your email or username. Make sure to select a question with an answer you’ll remember

     

6. Select Create account

7. Once complete, you will see a message confirming your profile has been created

   • From here, you can either proceed directly to your Overview page or continue to link additional TELUS services to manage all your accounts under one profile

If you do not yet have the app, you can follow these steps to download the My TELUS app.

1. Launch the app on your device

2. Select Join My TELUS

   

3.  Follow the instructions to complete the self-serve registration process: 

   • Enter the email address to be used

   • Enter either the phone number or account number

4. Select Continue

5. Enter the 6-digit verification code and select Submit code

   

6. Create your profile

   • Enter First and last name

   • Select a Password according to the shown criteria

   • Select a security question and answer

7. Select Create Profile

Tip: Keychain (iOS) and other similar password manager apps (Android) can be used to help you log in by saving usernames and passwords on your device. This is a function of the device and not a My TELUS feature.