My TV has no video
Black screen
Click here if you have a wireless digital box
If you have a wired digital box follow these steps to restore/improve your service
One TV Affected
| Action | Details |
|---|---|
| Confirm the TV is on and the power light on your digital box are on. |
|
| Check that the cables have not moved or loosened. | Confirm both ends of all cables are firmly plugged in;
|
| Check that the TV is set to the appropriate input (usually HDMI 1 or Component) based on the cable connecting your digital box to your TV. |
|
| If all of these steps fail to help, reboot your digital box by unplugging the power for 15 seconds. | If this does not work, please contact us. |
Note: If in the unusual case, the power light does not flash when using the remote and all lights on the front of the Digital Box are on (power, link, HD, and record) contact us, you may need to have your Digital box replaced.
Some TVs affected
Ensure the link light on your digital box is on.
Identify how the digital boxes are connected back to the modem (i.e. coax or Ethernet).
If using coax:
- Ensure your TELUS modem has the following:
Modem Light Status 
T1200 modemHPNA On and blinking 
T3200 modemCoax On and blinking - Ensure the coax cable is tight
- If the light is not on, reboot your TELUS modem by unplugging the power cable for 15 seconds
If using Ethernet
- Ensure your TELUS modem has the following:
Modem Light Status T1200 modemLAN 1/2/3/4 On and blinking T3200 modemLAN 1/2/3/4 On and blinking - Ensure the Ethernet cable is tight into all walls/boxes that you find along the way.
- If the light is not on, reboot your TELUS gateway by unplugging the power cable for 15 seconds.
- Try a different cable if available.
All TV's affected
- Check if your Wi-Fi is working
- Ensure the following lights on your gateway are on:
| Modem | Light | Status |
|---|---|---|
 T1200 modem | LAN 1/2/3/4 | On and blinking |
 T3200 modem | LAN 1/2/3/4 | On and blinking |
3. Reboot devices in the following sequence:
* Modem
* PVR
* All remaining boxes
If issue persists, contact us
If you have a wireless digital box follow these steps to restore/improve your service.
Confirm what equipment you have
Identify whether you have a T3200 or wireless access point and use the troubleshooting steps associated with your device.
| T3200 modem |  Wireless Access Point |
| T3200M and wireless digital box | Modem, WAP and wireless digital box |
|---|---|
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Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to identify and fix the root cause of your problem.