Channel management

Add or remove channels and theme packs using a remote or computer

You can manage and change your TV programming online or directly from your TV using your remote control.

For printable PDF versions of our previous Optik TV packaging, please use:

Manage your channels from your TV

  1. We encourage you to set up a purchase PIN on your TV (for rentals and locking) if you haven’t already done so
  2. Using your remote control, tune to the channel that you want to add to your TV line-up and select OK
  3. Use your remote control to choose the option you want. Select Subscribe
  4. Enter your 4-digit purchase PIN (if parental controls have been set-up)
  5. Your new programming changes will appear on your screen in a few minutes

Manage your channels online via My TELUS

  1. Log in to your My TELUS account and navigate to the Optik TV tab
  2. Once there, select Add or remove channels, or if you would like to change your current package, you can select Change Optik TV package
  3. Note: If these links are not visible, you may be on an unsupported TV package and will need to contact us to make changes.
  4. You will be taken to a new page to make your changes and submit your order
  5. It may take up to 24 hours for the new channels to start working

Adding channels

To add content, select the green Add button on the channel or theme pack that you want. It may take up to 24 hours for the new channels to start working.

Removing channels and theme packs

To remove content select the Remove button on the channel or theme pack that you want to remove from your subscription. To ensure you receive sufficient channels to fulfill your package, the system will not allow you to select fewer theme packs than your plan allows.

Content that you have added within the last 30 days that is additional to your Optik TV package, will not be able to be removed within 30 days. Additional content added to your Optik TV package will be charged to your account for at least 30 days.

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