How to use VoLTE

How to place and receive Voice over LTE calls on the TELUS network

What is VoLTE?

VoLTE (Voice over LTE) is the next evolution in wireless calling. It allows customers with a compatible phone to place and receive calls over the TELUS LTE network instead of the HSPA network.

Most TELUS customers can automatically take advantage of VoLTE, once your device has been updated with the latest software. All of your calls will be seamlessly carried over the TELUS LTE network as long as you are in a VoLTE-capable LTE coverage area.

Note: iPhone users with iOS 13 or newer releases can enable VoLTE through Settings > Cellular > Cellular Data Options > Voice & Data > LTE, VoLTE On.

iPhone users with iOS 12 or older releases can enable VoLTE through Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data.

Where is VoLTE available?

VoLTE services are available nationally.

VoLTE E911 is available in all VoLTE enabled areas. In areas where VoLTE E911 is not available, customers are still able to make standard 911 calls.

Roaming on VoLTE

VoLTE Roaming services are now available in the US and select international countries enabling TELUS customers to place and receive calls over the LTE network. If there is no VoLTE coverage or if customers don’t have a VoLTE enabled device, customers will continue roaming on the HSPA network.

  • VoLTE Roaming rates will be the same as current HSPA Roaming rates
  • Some short-codes and toll-free numbers may not work under Roaming
  • While Roaming internationally, customers are recommended to use “plus dialling” for making local and international calls. Dial plus (+) followed by country code and the number.
    For example, to make local calls while roaming in Japan (Country Code = 81), dial + (by long-pressing 0) followed by 81, i.e. +81-XXXXX-XXXXX. To make calls back to Canada (Country Code = 1), dial + followed by 1, i.e. +1-XXX-XXX-XXXX.

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