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How to escalate your existing concerns for TELUS Business customers

If you have an unresolved issue or concern, you can contact the TELUS Business Management Team using the options below.

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We have articles, videos, troubleshooting tools and setup guides to help you solve your problem quickly and easily.

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We’re deeply motivated to do what’s best for our TELUS Business customers by ensuring that your concerns are addressed.

What options do I have for contacting TELUS Business?

We want to support your channel of choice. There are several ways of getting in touch with our customer care team:

Chat

Use our 24/7 virtual assistant, TELUS Assist. If it can’t answer your question, it will direct you to a live agent. 

Ask TELUS Assist

Phone

Reach out to us over the phone. To find the phone number for a specific service or product, visit our contact us page, and select the applicable service from the drop-down list. 

Find a phone number

Customer forum

Use the TELUS Neighbourhood. Get answers from other customers as well as the TELUS Community Power Users. 

Visit TELUS Neighbourhood

When to escalate your concern

We’ve put this escalation process in place to ensure that our customers are always heard and that no concern goes unresolved.

If you have already spoken to one of our team members and are not satisfied with the outcome, you can use the process below to get in touch with our escalations team.

How to escalate your concern

If your matter is concerning an outage or requires urgent support:

Escalation contact form

Complete our Escalation contact form
 and a TELUS Business Management Team member will contact you to resolve your concern.

Call us

Business Mobility	Hours
1-866-558-2273 (or dial ∗611 on your TELUS device)	Account and billing inquiries : Mon to Fri: 8 a.m. - 10 p.m. EST Sat to Sun: 9 a.m. - 8 p.m. EST Technical support : 24/7

Business Wireline	Hours
AB, BC : 1-800-361-3311 ON, SK, MB, NS, NB, NL, PEI : 1-877-710-0404 QC : 1-877-520-1212	Account and billing inquiries : Mon to Fri: 8 a.m. - 5 p.m. (local time) Technical support : 24/7

Start by giving us a call:

You’ll be directed to our automated messaging system. Please say “
speak with an agent
."
You will be prompted for more information. Please indicate the reason for your call such as "
mobility issue
" or "
billing issue
."
From there you will be placed in the appropriate queue to speak with a team member.
Once connected to the team member, you can let them know that you have an unresolved issue, and ask to speak to the escalations team.

For personal service escalations (mobility and home), please visit this page: https://www.telus.com/support/article/resolve-a-concern

The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca
 or call toll-free at 1-888-221-1687.

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