How to add and manage this robo-caller prevention mobility feature.

What is Call Control?

Call Control is a free optional feature
The feature automatically screens robo-callers and prevents them from bothering you
When phoning you for the first time, a caller is prompted to enter a number
If the caller enters it successfully, they are not prompted again (provided they are one of your 25 most recent callers) and the call goes through
If they fail, they hear an automatic message stating that they were prevented from reaching you
The feature enables you to create an Accepted list of numbers that won’t be prompted. You should add to this list any important callers who may be using auto-dialing (such as school offices, doctors’ offices, libraries) or have difficulty following the prompts. If applicable, you should also add your home intercom’s caller ID to this list

What is Call Control Premium?

For 3$ per month, Call Control Premium offers exclusive features:

Viewing your last 100 calls anytime through the call log available on your My TELUS portal
Adding up to 100 numbers each to your Accepted list and Blocked list
After passing the Call Control challenge, your 100 most recent callers won’t be challenged again

Log in to My TELUS
Select Plans & Devices
Select the user/phone number that you wish to modify
Select the Call Control tab
Select one of the four tabs to navigate to the desired menu option
- Call log: Review your calls and add the numbers to your Accepted list or Blocked list by selecting Accept or Block button
- Accepted list: Includes numbers that will no longer be subjected to or are exempted from Call Control, such as accepted numbers from the Call log. You can also manually add numbers to this list by selecting + Add a number
- Blocked list: Includes numbers that will automatically be blocked when calling in, such as blocked numbers from the Call log. You can also manually add blocked numbers to this list by selecting + Add a number
- Preferences: Toggle the Voicemail Redirect feature on to allow callers who failed the screening prompt to leave you a voicemail

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