Troubleshooting for TELUS Business customers: Problems with your phone battery

Remove unused apps

Delete unnecessary or unused apps to free up space.

Close running apps

Some social media apps (Twitter, Facebook, Instagram, etc.) or messaging apps (Facebook Messenger, Skype, etc.) run in the background and are able to update themselves automatically. This uses data and drains the battery. To ensure this does not happen, always close the apps to save battery life.

Check for app updates

App developers often release updates to their apps to provide enhancements and optimization improvements that may fix the freezing problem. Default device settings are set to automatically check for updates, if the customer has altered these settings to aid in lowering battery consumption, manually check their device’s app store for any app updates.

Turn off auto updates of apps

Disable automatic updates.

Reduce auto cloud backup

Turn off automatic updating in cloud storage apps such as Dropbox and iCloud.

Clean slate - factory reset (back-up options)

If the battery is still underperforming, consider doing a factory reset to restore the device’s original settings and apps. This puts the device back to the originally recommended settings and removes any problematic apps that may be causing the poor battery performance. When ready, try reinstalling each app one at a time. After each installation, test the device to determine if the latest installed app is causing any problems before installing the next one. : It is highly recommended to back-up all the personal data/content before performing a factory reset as any unsaved content will be deleted.

During a factory reset, you will be given the option to erase any eSIM download from the phone. This is not required to perform the factory reset. TELUS and its subsidiaries (“TELUS”) are not responsible for loss of carrier service as a result of an eSIM download wipe performed during a factory reset. If your phone’s eSIM line is active, you are responsible for obtaining and downloading a new eSIM card from your eSIM carrier. You may be responsible for any charges that the carrier may apply for a replacement eSIM card. Wiping the eSIM download from the phone does not deactivate the rate plan.

App notifications

Disable app notifications for non-essential apps.

Obvious battery defects

If the battery exhibits the following defects or is damaged, it needs to be replaced. • The battery is swollen • Damages like cracks, leaks, etc. • The device turns off when the battery is showing over a 20% charge

Battery contacts and ports

Are the metal battery contacts damaged, dirty or covered in any way? • If yes, clean the contacts or replace the battery

Can the device charge using another USB cable and wall charger? • If yes, something is likely wrong with the initial cable or wall charger • If no, the USB port may be damaged or defective. Check for physical or liquid damage

Battery age

Is the battery over 1 year old? If yes, it may be time to replace the battery. Most batteries are designed for 300-500 full charges (from 0%-100%).

Overcharging

It is recommended to avoid charging your battery for more than 24 hours at a time.

Poor network reception

Batteries drain very quickly in areas with poor cell phone signal (i.e. working underground or in remote areas). In these areas, turn the device off or set it to Airplane Mode to conserve battery life. While in Airplane Mode, no calls can be made or received, remember to turn off airplane mode when you return back to regular areas.

Adjust frequency of email/ notification updates

Change email and notification updates to longer intervals or set to manual to save power. Check the sync frequency for all of the apps, since this tip applies to many other types of applications, not just emails.

Turn off wireless connections

Turn off extra connections when not needed (e.g. Wi-Fi, Bluetooth, GPS, and NFC).

Adjust screen settings

: • Lower the screen brightness • Set the brightness to auto

• Reduce the idle time required for the screen to timeout • Remove widgets that update on their own from the home screens (e.g. weather, newsfeeds, social media, etc.)

: • Change to a picture background without animations.

Turn on battery saving settings (if supported)

Turn on battery saving settings (if the device supports them) to help extend the battery life.

Update to the latest software version

Ensure your smartphone is up to date with the latest software to take advantage of system enhancements and fixes that can improve device performance and battery life.

TELUS Power Solutions

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