Activate / Add a line to your Business Mobility Account
Have a new employee? Follow these steps to activate a device you already have on hand or add a line to your existing TELUS Business account.
Log in to your My TELUS account
Select Plans & Devices
If you have several accounts, select the one on which the line will be added
Proceed according to your needs:
Note: This service is available in self-serve for Mobility Business accounts with 14 lines and under.
If you have a device that you want to activate with a new number but do not have a brand new SIM Card on hand, choose this option. Please note that SIM cards cannot be reused once activated for another phone number. Follow the steps below:
Select Mobility
Select Bring Your Own Device
Select Proceed to next step
Select Add a line
Troubleshooting Tip: If there is an error message, please correct the error before proceeding, as seen here:
If the error message below appears, the account may not yet be eligible to self-serve, as the service is only available for accounts with 14 lines and under:
5. Select the plan from those available and select Go to summary
6. Review Summary and select Add to cart
Note: Only one transaction at a time should be added to cart for best results. 7. Review your cart and select Proceed to cart
8. Select Check out
9. Fill out all the Checkout, Billing or Shipping information and select Next from the bottom of the page
Note: To avoid issues, please use the same shipping address as the billing address associated with the credit card being used to pay
You will receive an order confirmation as well as a shipment confirmation via email.
If you need to order a new device (smartwatch, tablet or smartphone) and contract term as well as a new phone number, choose this option. Follow these steps:
Select Mobility
Select Device type
Select your model of smartphone, tablet or smartwatch model from the screen as shown here:
Once the device is selected, you will be redirected to a page with the device and its different options available (if applicable) as well as its specifications. Choose among the options and select Buy now
Review your device selection and Proceed to next step
Review your information and ensure that you are adding the line to the desired account
Troubleshooting Tip: If there is an error message, please correct the error before proceeding, as seen here:
If the error message below appears,the account may not yet be eligible to self-serve, as the service is only available for accounts with with 14 lines and under:
7. Make a selection regarding the
Financing term
Bring it back choice
Upfront costs
If you have selected the Bring it back option, accept the terms to proceed
8. Select Continue to plans
9. Pick your plan
10. Select Continue to warranty
11. Select your device protection and select Continue to summary
12. Review your summary and select Add to Cart
Note: Only one transaction at a time should be added to cart for best results. 13. Select Proceed to cart
14. Review your cart and select Check out
15. Fill out all the Checkout, Billing or Shipping information and select Next
Note: To avoid issues, please use the same shipping address as the billing address associated with the credit card being used to pay.
You will receive an order confirmation as well as a shipment confirmation via email.
If you already have a SIM card and phone, choose this option.
Before you begin your activation, you will need:
The identification number (IMEI) of your smartphone or an unlocked phone. To find your phone’s IMEI number:
Dial * #06# on your phone or
Look at the side of the box in which you received your phone or
Look in the empty battery compartment (if possible)
To make sure that your phone is unlocked
A TELUS SIM card. To find your SIM card number, look at the 19-digit number underneath the barcode:
If you don’t have a SIM card, you can buy one in-store or online (see sections above)
If you are not an existing customer, please have ready:
2 pieces of ID (driver's license, social insurance number, Canadian credit card or passport)
Your Business Incorporation/Registration Number
Your date of Registration/Incorporation
Your HST/GST numbers
When you're ready to activate, contact us
Note: Activation through self serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.
If you are experiencing issues with any of these steps, one of our helpful agents can help guide you through these self-serve steps.
Note: Activation may not be available through self-serve for your account to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure.