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Employer solutions

Future friendly HR solutions

TELUS Employer Solutions provides advanced HR consultancy solutions that let you focus on your core business. Let us handle technology, security, and daily processes while you focus on engaging and developing your team.

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Customer first philosophy

Our most important priority is delivering on our future friendly® promise of always putting customers first.

Canadian-based

We are an HR solutions company that hosts data in private, world-class data centres here in Canada.

Solutions for today's challenges

Our huge range of technology solutions help businesses deliver the right technology for a connected world.

Our solutions

Whatever your HR challenges, we have the talent and tools to help your organization thrive.

Business processes

Talent management

Human Capital Management

Contact centre

HR business processes

Rising costs for processes and software maintenance are challenging human resource departments to do more with less. Put our extensive experience implementing and administering highly complex HR/payroll environments across a variety of industries to work for you.

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Payroll management

We help streamline payroll processes to get economies of scale working for you by standardizing, simplifying, applying best practices and providing compliance guidance.

Payroll preparation and calculation
Time collection and reporting
Payment distribution
Accrual processing

Third party payments and reporting
Tax reporting
Payroll accounting and reporting

Workforce administration

Our highly experienced team offers guidance on policies and processes while supporting everyday transactions. We can help you bring the benefits of automation and self-service to your employees.

On-boarding, transfers, terminations and retirements
Salary administration
Demographic changes
Leave administration

Life event management
Scheduled and ad hoc reporting
Employee records file management
Compliance and monitoring

Benefits administration

Because back office processes are our business, we continuously invest in our benefits administration and enrolment solution, Flexit360, to improve workflow automation and enhance the employee experience.

Online employee enrolment
Determining and maintaining eligibility for benefits coverage (flexible, traditional, and modular plans)
Integration of human resource information systems
Beneficiary/dependent maintenance

Annual enrolment management
Administration of collective agreement benefit offerings
Premium calculations and submissions for multiple carriers
White-label, bilingual and user-friendly workflow

Employee Records and Privacy

TELUS Employer Solutions assists our customers to comply with their obligations related to the protection of personal information. TELUS takes a very serious approach to the protection of our customers’ confidential and personal information. This is reflected in various TELUS policies, in particular in the TELUS ethics policy, the compliance with which is an employment precondition.

Talent management solutions

Need to fully engage employees as you hire, develop and manage them? Our hosted solutions can help improve your churn, productivity and bottom line. They include Talent Acquisition, Performance, Learning, 360° Feedback, Succession, Survey and Workforce Analytics.

Talent acquisition

The TELUS Employer Solution team can help you reduce time to hire and enhance the candidate experience. Our tried and tested centralized, branded recruitment portal can help streamline touch points and increase quality data capture.

Workflow automation to optimize approvals, requisitions, offer management and onboarding
Integration with existing HRIS applications

Regular application updates
Real time data access through predefined and ad hoc reporting capabilities

Performance management

Track individual training and career goals that align with your organization’s objectives while also assessing your employees using a rating system configured to your philosophy.

Create goals with success indicators and target dates
Create development plans and link to learning catalogue
Allow managers and employees to add ratings, weightings and comments

Indicate career goals
Track progress meetings
Add results throughout the performance cycle

Learning management

Whether online or classroom-based, our learning management solutions can provide a single location for employees to access material and record their development. Tools to manage waitlists, scheduling and reporting can make life easier for your admin team as well.

Provide a single access point to all learning material
Support e-learning in industry-standard formats
Design online quizzes

Track instructors, venues and other learning assets
Automate email notifications to users with course information and updates

360° Feedback

360° Feedback is a personal development tool that lets employees create and send surveys to anyone they choose. Responses are anonymous, confidential, and provide employees with valuable, actionable feedback.

Create a list of participants from employee directories
Track survey participation by category types
Control access to results

Generate different survey versions for different groups
Leverage robust reporting and graphing tool

Succession planning

Help your organization manage unplanned leadership vacancies and nurture your top talent with succession plans. Know who is ready to step in now, in an emergency, or who is able to grow into the position down the road.

Employees can identify an interest in positions and create personal profiles
Administrators can create and manage detailed succession plan reports

Leaders have the ability to define emergency, ready-now, and 1-2 year successors

Workforce analytics

Whether you need to know where turnover is greatest, where attendance needs attention, or where your next generation of leaders are coming from, Workforce Analytics mines data from virtually any system and displays it in a user-friendly, easily shareable dashboard.

Generate Workforce reports
Reduce talent acquisition bottlenecks
Pinpoint leaders and develop successor programs

Align compensation offerings with organizational strategy
Get to the root of who is leaving and why
Track incidents and drive prevention programs

Survey

Survey is a user-friendly, intranet-based application that lets administrators create and distribute custom surveys across the organization that are easily completed and submitted online.

Solicit feedback on customer service activities and processes, classroom sessions, and more
Prepare for large change initiatives through a change readiness assessment survey
Support anonymous responses

Leverage a variety of question and answer formats
Generate automatic reminders

Human Capital Management

Your organization is unique. Your Human Capital Management (HCM) solution should be too.

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HCM applications

Our VIP HCM solution, powered by DLGL, is a powerful intuitive tool that simplifies your HR processes while offering you the level of customization you need. This fully integrated, hosted SaaS solution covers all human capital management areas, including human resource administration payroll, pension administration, talent management, business intelligence tools and reports, health and safety, and more.

Designed to address complex business requirements by providing a highly configurable business rule-based application
A fully hosted and managed application in our Canadian TELUS data centres

Robust data privacy and security protocols
A user-friendly and intuitive solution for your employees
Available using a browser on most devices (desktop, tablet, mobile, etc.)

Contact centre

Time spent searching for HR information is time spent not focused on your customers or organizational goals. Offer your employees exceptional HR support services by leveraging our call centre team.

HR contact centre solutions

Empower your employees to directly contact knowledgeable HR call centre staff. Our combination of people, technology and advisory services can help resolve even the most complex issues.

Gain real-time analytics and comprehensive business intelligence
Accelerate answers on pay, retirement, benefits, vacation policies and more

Improve employee services through award-winning call centre services

Put our HR expertise to work for you

Have a question or ready to get started? Speak to our specialists.

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Your future-ready business

Innovative technology plus innovative thinking helps you evolve your Human Capital Management strategy. TELUS Employer Solutions stays on top of the latest trends and best practices to help you make your business future-ready.

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