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Troubleshooting for TELUS Business customers: Boost Wi-Fi (Actiontec T3200M)

Troubleshoot your Business Boost Wi-Fi when using an Actiontec T3200M modem

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

Please select the correct instructions for your services:

Internet-only customers
Internet and Optik TV Customers - Smart Wi-Fi OFF
Internet and Optik TV Customers - Smart Wi-Fi ON

Note
: If your Smart Wi-Fi is ON, then you will see only one network name in your household.

Internet-only customers

Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan, but does not subscribe to Optik TV
.

To disable your home Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:

Connect to your modem's Wi-Fi network.
Launch your web browser.
Enter the following into the address bar:
192.168.1.254
From your keyboard, press
Enter
(
Return
). The
Home
screen is displayed.
To log in, enter the following information:
Select Login. The
Welcome
screen is displayed.
From the top of the next screen, select
Wireless Setup
. The
Basic Settings
screen is displayed.
Change the
Wireless Radio
field(s) to
Disable
to turn off your Wi-Fi network.
Note
: If you have
Smart Wi-Fi
turned off, you will see two
Wireless Radio
fields. Please ensure that you select
Disable
for both of these radio fields before saving your changes.
Select
Apply
to save your changes.

Internet & Optik TV customers - Smart Wi-Fi OFF

Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned off. If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz.

To disable your home Wi-Fi network, complete these steps:

Connect to your modem's Wi-Fi network.
Launch your web browser.
Enter the following into the address bar:
192.168.1.254
From your keyboard, press
Enter
(
Return
). The
Home
screen is displayed.
To log in, enter the following information:
Select Login. The
Welcome
screen is displayed.
From the top of the next screen, select
Wireless Setup
. The
Basic Settings
screen is displayed.
Change the Basic Settings fields listed as follows:
Frequency
: 2.4G
Wireless Radio
: Disable
Note
:
Do not
turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
Select
Apply
to save your changes.

Internet & Optik TV Customers - Smart Wi-Fi ON

Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned on. If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home.

To disable your home Wi-Fi network, complete these steps:

Connect to your modem's Wi-Fi network.
Launch your web browser.
Enter the following into the address bar:
192.168.1.254
From your keyboard, press
Enter
(
Return
). The Home screen is displayed.
To log in, enter the following information:
Select
Login
. The
Welcome
screen is displayed.
From the top of the next screen, select
Wireless Setup
. The
Basic Settings
screen is displayed.
From the
Wireless Settings
menu on the left, select
SmartSteering
.
Select
Disable
, and click
Apply
to save the changes.
Return to the
Basic Settings
page of the
Wireless Settings
menu.
Change the
Basic Settings
fields listed as follows:
Frequency
: 2.4G
Wireless Radio
: Disable
Note
: Do NOT turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
Select
Apply
to save your changes.