The terms in this section, called the “service terms”, apply to a group of services or a specific service within a group.
Access Type | Core Option | Service Level Target/Service Availability |
Wavelength Unprotected or Wavelength Unprotected + NID | Unprotected Core or Protected Core | 99.7% |
Core Option | Service Level Target/Service Availability |
Protected Core | 99.99% |
Service Availability | Service Level Credit (% of fixed monthly service charge) |
100% to 99.7% | No Service Level Credit |
99.69% - 97.9% | 10% |
96.89% - 95.9% | 20% |
95.89% - 93.9% | 30% |
< 93.9% | 40% |
Service Availability | Service Level Credit (% of fixed monthly service charge) |
100% to 99.99% | No Service Level Credit |
99.98% - 97.99 % | 10% |
97.98% - 95.99% | 20% |
95.98% - 93.99% | 30% |
< 93.9% | 40% |