TELUS Assist for Business customers

• TELUS Assist is a virtual assistant that is available to our business customers

  any time of the day, 24/7

  – no need to plan a phone call or chat.

• Get answers instantly on your

  mobile phone

  or

  desktop device

  .

• It's quick and easy to use, with

  self-serve and add-on options

  all in one spot.

• If you need further assistance during business hours, you can ask to be

  transferred to a live chat agent

  or

  request to have someone call you back

  . The agent will receive your account information and the transcript of your conversation with the virtual assistant to be able to help you quickly.

• Keep it short and simple

  . The virtual assistant recognizes key words to understand your question:

  • “How to pay my business bill?”

  • “How do I check my voicemail?”

  • “Setup email on my computer”

• Use quick response buttons

  to access commonly requested information.

  

• Use the

  thumbs up icon

  👍 and the

  thumbs down icon

  👎 to let us know if our answer was helpful. We use this information to enhance your future experience.

  

• If you are chatting with the virtual assistant during business hours, and would like to speak with a live agent, type

  Agent

  at any time to be connected to the next available chat agent or

  Call

  to have an agent call you back.

What can TELUS Assist help with?

Can TELUS Assist help me with all my TELUS Business services?

What languages does the virtual assistant understand?

Do I have to log into my My TELUS account?

I don’t have a My TELUS account. Can I still use TELUS Assist?

I am not a TELUS Business customer. Can I still use TELUS Assist?

Why do you ask for my name and phone number?

How do I chat or speak with a live agent?