TELUS Business IP Relay Service

TELUS IP Relay Service enables deaf, deaf-blind, hard-of-hearing or persons with speech disabilities to place and receive text-based relay calls from their personal computer (PC) and/or mobile device. A TELUS IP Relay operator will connect an IP Relay caller to a voice party. All calls are strictly confidential. To use TELUS IP Relay, all you need is a PC, tablet or smartphone with an Internet connection.

There is no charge for using the TELUS IP Relay Service to place local calls or long distance calls within North America using a PC. For wireless smartphone devices, all applicable usage charges still apply. International calls are billed at regular long distance rates.

Calls placed through the TELUS IP Relay Service are also entirely confidential. TELUS IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

IP Relay user to Voice:

Voice to IP Relay user:

IP to IP calls are not supported.

A person who is deaf, deaf-blind, hard of hearing or has a speech disability uses a PC, tablet or smartphone to type his or her conversation to a TELUS IP Relay agent, who then reads the typed conversation to the other party. The TELUS IP Relay agent then types the other party’s spoken words back to the IP Relay user.

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Connect to

iprelay.telus.net

from your PC or wireless device. *If this is your first time using the service select and follow the registration process.

The TELUS IP Relay App is also available for download for iOS and Android smartphone devices

Log on to TELUS IP Relay with your access number and password

Press

: You have the option to enter the number you wish to reach in the “Number to dial” field, as well as any instructions for the operator prior to pressing the Call button.

The TELUS IP Relay agent will answer by typing "TELUS IP Relay Service. This is operator (#). My name is (agent's name)" followed by "GA" (for go ahead)

The TELUS IP Relay agent will dial the number and will let you know how the connection is progressing, e.g. (ringing 1…2…3…), inform you when someone answers and then give the person's gender in brackets (e.g. (f) female, (m) male)

If you can speak clearly, and use text to see what the other person is saying, you may request Voice Carry Over (VCO). Two-line VCO allows you to speak for yourself, while the TELUS IP Relay agent will type what the person says to you.

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: If you receive a voice call from the operator and you require VCO, all parties must disconnect and you must call back into IP Relay to re-initiate the call.

If you can hear but need to type what you want to say, you can request Hearing Carry Over (HCO) when you place your IP Relay call. The TELUS relay agent reads out what you type to the person you call, and you can hear what they say to you.

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: If you receive a voice call from the operator and you require HCO, all parties must disconnect and you must call back into IP Relay to re-initiate the call.