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Restart your TELUS Business Wi-Fi Hub

Restarting your modem is the most common solution for Internet connectivity issues.

Begin troubleshooting your disconnecting Business Wi-Fi

To restart your TELUS Business Wi-Fi Hub
:

Disconnect the power cord from the back of your business Wi-Fi hub.
Wait 10 seconds, then reconnect the power cord to the back of your modem.
Wait 5 minutes, then check your modem. The LED on the front should turn solid green.

Important
: If the light does not turn green, check the Ethernet cable on the back and ensure it is fully plugged in.

If problems persist:

Try restarting your computer or device and reconnecting to the Wi-Fi network.
Launch your web browser and test your internet connection.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem. If the issue reoccurs, contact us
, so we can find and fix the root cause of your problem.

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