No internet connection on TELUS Smart Hub for Business

Ensure your SIM card is inserted correctly and your smart hub is plugged in and turned on. For additional information about your TELUS Smart Hub for Business, please see

Getting started with your Smart Hub for Business

.

Visit your

My TELUS App

or

My TELUS

online and ensure that your data is enabled.

For a step-by-step how-to guide on using TELUS Data Manager, you can visit the following support articles:

Find your device below and follow the provided instructions to complete a reboot.

:

:

:

:

:

:

If you are using a Wi-Fi connection, test your service using an Ethernet cable.

For information on how to perform a factory reset or reset to default settings on your Smart Hub for Business, visit

Getting started with your TELUS Smart Hub for Business

.

After performing a factory reset, you will need to log back in to your smart hub admin page using the default (admin) password. Also, you'll need to reconnect any external equipment (e.g. TELUS Business Connect and TELUS Secure Business) to your smart hub unit.

If you are still experiencing no data after following these steps, please continue to the next section.

If you’ve performed a factory reset or reset your hub to default settings and the issue is still not resolved, contact

one of our technical support agents

via chat or by phone (refer to the support assistance number listed for Business Mobility).

Before placing a call, please ensure the following: