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Troubleshooting for TELUS Business customers: Internet light is off (Actiontec T1200H / T2200H)

All of the devices at work cannot connect to the Internet.

Try the following steps:

Pro tip
: Ensure your power supply is firmly connected to your modem.

  1. Check your modem is at the same location where your TELUS technician installed it.

    • If it has been moved, put it back in its original location.

  2. Check your modem is set up correctly and looks like this:
    hello
    1) Power 2) WAN port 3) LAN ports
    Pro Tip
    : Check whether DSL or WAN light are on (only one should be). If both are on, remove the cable from the WAN port.

  4. Check there are no
    service outages
     in your area.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
 in order for us to find and fix the root cause of your problem.

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