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Troubleshooting for TELUS Business customers: Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

All of the devices at work cannot connect to the Internet.

Try the following steps:

  2. Once internet light is on, check wireless light.

  3. Check if you are able to see the default Wi-Fi network name listed on your device.

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the
default network
 or
reset your network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
contact us
 in order for us to find and fix the root cause of your problem.

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