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How to reduce false alarms on your TELUS Secure Business system
Get to know the common causes of false alarms in Secure Business and how to reduce them.
What is a false alarm?
A false alarm is the report of a false emergency causing unnecessary response and/or dispatch of authorities where they are not needed.
Why is reducing false alarms important?
A false alarm wastes valuable time, both yours and that of the emergency service providers. It may also jeopardize the ability of authorities to attend emergencies. If authorities are dispatched in response to false alarms, you may incur false alarm fees and it may also lead to the suspension of your alarm permit.
How can you reduce false alarms?
Knowing the common causes of false alarms is the first step to reducing them. We’ve included a few tips to get you started.
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using your Secure Business control panel
1. Arming and disarming best practices
2. Inspect your system and set-up
We recommend inspecting your system on an annual basis for the following:
4. Keep your emergency contact list up-to-date
Alternatively, a location password can be used for your account when our Central Monitoring Station responds to two-way or a landline number.
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