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Business Connect data retention policies

Find out what Business Connect® customer account data gets stored on our servers and for how long

TELUS Business Connect® keeps customer account data on its servers for specific lengths of time and then deletes it for optimal performance and reliability.  See below for the time periods by type of data.

If you want to download and/or back up general user and account data before it gets deleted from our servers, you have several options:

Use
Business Connect Archiver
Download data directly from
Voice Manager
or the
Business Connect
app

Data retention details

Data type	Retention period	Other limitations
Automatic call recordings	90 days	100,000 recordings per account
On-demand call recordings	90 days	200 recordings per voicemail box per user
Voicemail	No limit	Once there are 200 unheard voicemails, any new voicemails will replace existing ones, starting with the oldest.
Received faxes	No limit	Once there are 200 unread faxes, any new faxes will replace existing ones, starting with the oldest.
Sent faxes	30 days	N/A
Text and multimedia messages (SMS & MMS)	No limit	5,000 messages for every user in each of these folders: Inbox, Outbox, Sent, Deleted Messages are deleted when there are more than the maximum number.
Call log	12 months	N/A
Messaging	Default option: Never deleted Other preset options: 30 days, 60 days, and 90 days	When this setting is changed, that change resets the deletion clock. For example: If you change the policy from 30 days to 60 days on June 1, only conversations that happen on or after June 1 will be deleted once 60 days have passed.

Analytics Portal data retention information

Data type	Retention period
Adoption and usage	6 months
Company numbers	6 months
Live reports	24 hours
Line of business analytics	6 months
Performance reports	6 months
Quality of service data	6 months
Rooms and devices data	6 months

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TELUS Business Connect Mobile App Privacy Statement

This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.

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Business Connect data retention policies

Data retention details

Analytics Portal data retention information

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TELUS Business Connect Mobile App Privacy Statement

This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.