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Learn about Stream+ — For TELUS Business customers
Get to know what Stream+ is, how it works and how to manage it after you’ve added it to your Business Mobility plan.
Getting started with Stream+
What is Stream+?
Stream+ is a bundle of Canada’s top streaming services:
- Stream+ Basic and Stream+ Premium: These services include Netflix, Disney+, Amazon Prime and TELUS Films & Series.
- Stream+ Franco+ Basic and Stream+ Franco+ Premium: These services are aimed at French-speaking Canadians and include Netflix, Illico+, Amazon Prime and TELUS Films & Series.
These bundles are available to TELUS Business Mobility customers via the . There is no commitment tied to the service, so you can enjoy it for as long as you like and cancel anytime.
Subscription on Demand platform
What are the requirements to use Stream+?
- Customers must have at least one TELUS Business Wireless product.
- Customers must have a valid Canadian credit card (Visa Debit or Mastercard Debit are also acceptable).
- Customers must have a valid.My TELUS account
- Customers must be at least 18 years of age to register with Netflix, Amazon and Disney+.
- Stream+ must be used for personal and residential viewing only and cannot be used for commercial purposes.
Where can I learn more about what’s included with Netflix Premium, Disney+ and Amazon Prime?
To learn more about the features of each service, refer to the following support pages:
What devices can I watch Netflix, Disney+ and Prime Videos on?
Once you add Stream+ to a Mobility plan and activate your Netflix, Disney+ and Amazon Prime accounts, you're all set to start watching on your TV, laptop, smartphone or tablet. For more information on device compatibility, refer to the following support pages:
How do I get Stream+?
- Log in to yourusing your existing My TELUS self-serve credentials.My TELUS account
- Go to.telus.com/streamplus
- UnderAvailable Plans, selectAdd Nowfor the plan you’d like to purchase.
- Enter your contact details, preferred language and security PIN.
- Enter your Canadian credit card details.
- Read and accept the service terms.
- ClickConfirm Orderto complete the purchase.
Managing your service with Stream+
I've purchased Stream+. How can I start watching content?
To start watching your favourite movies and shows, you must first activate your Netflix, Disney+ and Amazon Prime accounts in My TELUS. This can be done at time of purchase by completing the steps below:
- On theOrder Confirmationpage, click onManage Subscriptionsto complete the last step of activating your subscriptions.
- Locate the Stream+ tile underYour Subscriptionsand click on theActivate Subscriptionsbutton. You’ll be prompted to complete activation for each streaming service provider by either creating a new account or linking to your existing account.
How do I cancel Stream+?
You can cancel your subscription at any time to stop the auto-renewal at your next billing date. Once cancelled, you’ll continue to receive your subscription services until your next billing date.
If you change your mind, you can always renew your subscription. To cancel or renew, follow the steps below:
- Log in to your.My TELUS account
- Click on theSubscriptionstab.
- SelectManageon each individual subscription you’re looking to change.
- To cancel your subscription, review theAre you sure you want to cancel your subscription?confirmation message.
- SelectCancelsubscription near the bottom of the page.
- Confirm by selectingCancel subscription.
- To renew your subscription, selectRenew my subscription. This will turn the service back, allowing you to keep the service into the next billing cycle.
After canceling Stream+, you’ll receive an email confirming the details and end date of your subscription.
Important
: - Services will be cancelled at the end of the billing cycle and will not resume.
- For Quebec customers: Cancellation of your services takes effect immediately.
What will happen to my Netflix, Disney+ and Amazon Prime accounts when I cancel Stream+?
If you cancel Stream+, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider.
For more information, refer to the following support pages:
Other commonly asked questions
How will billing work if I already pay for Netflix, Disney+ and Amazon Prime?
You’ll be charged for Stream+ starting on the day of your purchase. If you’re new to TELUS Business and are waiting for your device and/or SIM card to be shipped to you, you won't be charged for Stream+ until your order is shipped.
Important
: After you add Stream+ to your account, you should activate and link your existing Netflix, Disney+, Amazon Prime accounts in My TELUS
If you’re still being billed by the streaming service provider after linking your accounts, refer to the support pages below.
When does my Stream+ subscription start?
Your subscription starts as soon as you complete your order on telus.com. Once you see the
Thank you
page, your order has been processed.The next step is to activate your subscription from the activation email sent to the email address you provided at the time of purchase.
Can anyone on my My TELUS account sign up for Stream+?
Only account managers on your account can subscribe for Stream+. Other account members trying to access Stream+ will see a message directing them to the account manager.
Can I add Stream+ to my regular monthly TELUS bill?
All products on our
Subscriptions
platform are billed directly to your credit card, Mastercard Debit card, or Visa Debit card. Subscriptions do not appear on your regular TELUS monthly bill.Where can I download my Stream+ receipts for tax purposes?
To review your receipts, follow the steps below:
- Log in to your.My TELUS account
- Click on theSubscriptionstab.
- UnderManage your payments, selectView your receipts. Here, you’ll be able to view a summary of all historical payments made.
For a more detailed summary, select
View
. This will bring up a pop-up displaying detailed information. Select Print
if you’d like a paper copy.How frequently will I be billed for Stream+?
Subscription services will be billed on the same day of every month based on the day of the month that you ordered Stream+. For example: If you ordered Stream+ on the ninth day of the month, you’ll be charged on the ninth day of every month.
To find out the day you're billed each month, refer to your monthly receipts. These can be accessed on by going to
My TELUS
Manage your payments
and clicking on View your receipts
.How do I update my credit card information?
You can change your credit card information at any time by following the steps below:
- Log in to yourand click on theMy TELUS accountSubscriptionstab.
- UnderManage your payments, selectManage your credit cards.
- Enter your credit card details and selectUpdate card.
A confirmation message will appear to confirm your card has been updated.
How can I update my contact details on my account?
To update your contact details in your account, follow the steps below:
- Log in to your.My TELUS account
- SelectMy Profile.
- SelectEdit Contact Informationto make changes to your email, phone number and more.
Why was my credit card payment declined?
We’re not able to look into why your payment was declined. To find out the reason, contact your financial institution.
What happens if I already have a subscription to the previous Stream+ bundle with Netflix, Apple TV+ and discovery+?
There are no changes to your existing Stream+ bundle (Netflix, Apple TV+ and discovery+). If you want to purchase the new Stream+ bundle, you’ll need to remove the original Stream+ add-on to avoid double billing.
How can I switch between Stream+ Basic and Stream+ Premium?
- Log in to your.My TELUS account
- Navigate toSubscriptions.
- SelectManage under Stream+.
- Complete the desired plan change.
If you’re upgrading your service from Stream+ Basic to Stream+ Premium, you’ll see the change take effect immediately. You’ll also receive a prorated refund for Stream+ Basic and will start being charged for Stream+ Premium immediately.
If you’re downgrading your service from Stream+ Premium to Stream+ Basic, access to your current streaming services will remain unchanged until the end of your current billing cycle. After your billing cycle is complete, you’ll then be charged the price for Stream+ Basic.
Will Netflix allow me to add extra member slots for users outside of my household?
The option to add an extra member to your main Netflix account is not yet available to Stream+ customers. In order to continue having the convenience of paying for Netflix through TELUS, we recommend that the outside user set up their own account.
Does Prime Video (with Amazon Prime) include ads?
Yes, all Canadian Amazon Prime customers will start seeing ads while watching Prime Video effective February 5, 2024.
To remove the advertisements, you’ll need to upgrade your Prime account to the ad-free option for an additional $2.99 per month. Go to to upgrade your account.
amazon.com/primevideoadfree
After adding Stream+ to my account, how do I keep my watch history and purchase history from Netflix, Disney+ and Amazon Prime?
You can simply link your existing accounts to Stream+ during activation, eliminating the need to recreate your profile. You won’t lose track of your favorite shows, purchases, downloaded content or watch history.
What is the difference between Stream+ Basic and Stream+ Premium?
Here are the features included in Stream+ Basic and Stream+ Premium.
Offer | What’s Included |
|---|---|
Stream+ Basic | |
Stream+ Premium | |
Stream+ Franco+ Basic | |
Stream+ Franco+ Premium |
What is TELUS Films & Series?
Access hard-to-find TELUS originals, TELUS Presents and STORYHIVE shows on TELUS Films & Series.
You can watch it via the TELUS TV+ app, available for download on iOS and Android mobile devices, Apple TV, Android TV or on your web browser at . Visit for more information.
telustvplus.com
telus.com/TELUSTVPlusApp
Will I receive a refund after canceling my Stream+ subscription?
Refunds are not provided for subscriptions unless you live in Quebec, where you’ll be provided a pro-rated refund upon cancellation. If you live outside of Quebec and choose to cancel a subscription, your service will continue until the end of your billing cycle.
At the end of your billing cycle, auto-renewal will be disabled and you’ll no longer be billed for Stream+.
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