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Adding a public Static IP address to a TELUS Office Internet plan

How to obtain a Static IP for use with your TELUS Office Internet connection.

About Public IP addresses

TELUS assigns a Public IP address to your modem in order to connect your business to the Internet. Most Public IP addresses are dynamically using a networking protocol called DHCP.

Public dynamic IP addresses can change over time due to various factors, including whether your modem was reset recently. A Static IP, on the other hand, is reserved for your Internet connection alone and will be reassigned to your modem or Internet gateway, even if they’ve been rebooted.

Why your Office Internet connection might require a Static IP

Reasons why Static IPs are used:

  • If you intend to run servers on your premises such as web, email, FTP, or even gaming servers

  • Some equipment does not support dynamically assigned IP addresses

  • Helps to avoid potential IP address conflicts where DHCP might supply an address already assigned elsewhere

Ordering a Static IP from TELUS Business

Static IPs are tightly coupled with our Internet products for business and are only available to TELUS Business customers.

If your business is not yet with TELUS Office Internet

Contact Sales
 or request a
sales callback
 to discuss which Internet products are the best fit for your business needs. A Public static IP address can be added to most plans and are configured on site by our installation technicians.

If you already have TELUS Office Internet

To add a Static IP to your existing Office Internet plan, follow these steps:

  1. Log in to
    My TELUS
    .

  2. Go to
    Support Requests
    >
    Products and services
    >
    Office Internet - Order Static IP add-on
    .

  3. Select the account associated with your internet service.

  4. Fill up the form and submit the request.

A confirmation message will appear once your request has been submitted. A confirmation e-mail will also be sent to your e-mail address. Requests are processed within approximately two to four working days.

You can also
contact sales
 to place your Static IP order or to make changes to your existing TELUS Office Internet service.

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