Client Support/ Training ERP - Food Industry

TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.

TELUS is seeking an ambitious, professional individual to; support and teach customers how to use TELUS ERP. Interface with TELUS management and client users and management. Identify business processes in order to offer suggestions on the setup and use of the application.

Here’s How

• Support customers how to use software programs
  
• Liaison between customers and technical team
• Collect information from customers when they request change (e.g. report customizations) or report problems with an application
• Provide timely updates to customers
• Program testing and troubleshooting Special projects
• Ensure all customer action requests are completed within schedule, and delivered satisfactorily to the client’s requirements
• Promote professional services to add to revenue stream
• Assist with Genform implementation and testing
• Track customer support requests with resolution

What you bring to this role

Knowledge and Skills

• Understanding of ERP systems
• The ability to multi-task and maintain organization in a hectic environment
• Team player, contributes to a positive work environment
• Excellent communication and interpersonal skills, especially with customers
• Knowledge of Windows, Word, Excel, and other PC applications
• Ability to read, analyze and interpret business requirements, system documentation, and technical procedures
• Secures and identifies possible causes of problems
• Develops alternative courses of action and makes decisions based on logical assumptions that reflect factual information
• Recognizes creative solutions and innovations
• Strong attributes with customer relations
• Ability to work independently

Degrees, Certificates and Experience

• Sales Agency knowledge
• Food industry knowledge
• Windows, Word, Excel, and other PC applications
• Customer relations
• High School Graduate

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process

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