Training and resources centre
Workplace Safety & Insurance Board (WSIB) Services
WSIB Frequently Asked Questions
Clinics
When providers are associated on the
TELUS Health provider portal
, it ensures that the organization or its providers are accurately paid for their services. If providers register independently on the provider portal, they can set up their banking information and organizations can select them as the payee for their services rendered.One of the features of the
TELUS Health Provider Portal
is the creation of the head office. You can register as a head office on the WSIB registration website
and associate all of the clinics for whom you bill during the registration process. Note: you will need to have their operating name and TELUS or WSIB provider ID handy.If you would like to associate additional clinics at a later date, you can use the Organizations link on the Provider Portal homepage. You can do so whether or not you have an organization that operates as a head office. For example, if you are part of a small chain of clinics without a head office organization, you can follow the same steps described above to add a head office to perform your billing.
For detailed instructions, please refer to the
How do I register a head office and associate its organizations
quick guide.If you have multiple administrative staff who perform billing, select the User access and permissions link on the
TELUS Health Provider Portal
homepage to create users and give them rights to the functions they need. For example, you could assign “WSIB Payment Administrator” to those who will manage banking information, “User Administrator to those who will manage new users, and “WSIB HC or NHC Billing” to those who will submit bills.If your administrators share a common email address such as [email protected], their credentials will automatically be sent to the email address you provided during registration. If you would like to make any changes to the email address you provided during registration, use the Banking information link on the Provider Portal homepage.
From the Provider Portal, select the Menu button, then select Providers. Select the Remove link to the right of the provider you want to remove.
Providers who would like to disassociate from a clinic if they no longer work there will need to call the TELUS Health Team for assistance at 1-866-240-7492.
Clinics now have the option to associate a head office and providers if it’s appropriate for your business needs. If you have people who assist you with your billing and administration, you can use the User access and permissions link on the
TELUS Health Provider Portal
homepage to add user accounts to your existing accounts. You can use the Providers link on the Provider Portal homepage to link these providers to your clinic allowing you to submit bills on their behalf from your account.
You also have the option to associate your clinic to a head office and providers if it’s appropriate for your business needs. If you have people who assist you with your billing and administration, you can use the User access and permissions link to add user accounts to your existing accounts on the Provider Portal.
Independent provider
Yes. If you have multiple logins because you have more than one service location, your accounts should have been merged for you so that you can access all of your service locations and roles using one login. When submitting a bill, simply choose which profile you are billing for i.e., location, or role. You can also set up a separate bank account for each of your service locations if this is appropriate for your business needs. If your accounts were not merged for you, you can do so using the
Merge Accounts
link on the portal homepage.Associations must be initiated by clinics, and not individual providers. In order to be associated to your clinic, you will need to provide your name and
TELUS provider ID
to your clinics.Providers not registered for online billing
There are a number of benefits when you register for online billing including a quicker reimbursement, and the ability to track your payment status as well as your historical payments online at any time. We encourage you to switch to online billing to take advantage the many features and benefits in the provider portal.
Yes. Independent providers can set up separate bank accounts for each of their service locations to ensure payments are kept separate for each service location if desired.
If you have people who assist you with your billing and administration, you can use the User access and permissions link on the
TELUS Health Provider Portal
homepage to add user accounts to your existing accounts. If your clinic is a registered provider, the clinic can now create an association between the two of you using the Providers link on the Provider Portal homepage to allow the clinic staff to perform billing for you. Please note that your clinic must perform the task of creating the association.
International providers
To register for online billing with the WSIB, you need to provide:
- Your contact information
- Your role
- Business information, if you’re a registered business
- If you are registering as an independent provider, or as a clinic and associating to a provider, there are optional license fields that you may choose to complete
- Certain clinics will need to register at least one health care provider along with their clinic registration.
Once you are registered:
- You will need a Canadian bank account in order to submit bills online. From the Provider Portal, select the Menu button, then select Banking information.
Provider roles
If you do not find your role in the provider role drop-down menu, select “Misc. Practitioners” from the drop-down menu and then enter your role in the “Role description” field once it displays.
If you do not find your provider’s role in the drop-down menu, select “Misc. Practitioners” from the drop-down menu and then enter their role in the “Role description” field once it displays.
Submitting documents online
You can submit WSIB forms, like WSIB Health Professional Program applications and other documents to support registration. You can submit up to three documents in support of your registration.
Please do not submit any claim information, forms completed on behalf of an injured person, or any information about an injured person.
Document formats that can be submitted are: JPG, PDF, GIF, TIFF, DOC, DOCX.
WSIB billing applications – context selection
If you have both active and inactive profiles, you will be asked to choose what you would like to do in the WSIB billing applications. Your answer will determine which profile you can use.
You can submit bills and view billing and payment history using an active profile. However, you can only view billing and payment history using an inactive profile.
A profile becomes inactive for any of the following reasons:
- You have withdrawn from a WSIB program
- You no longer provide a certain service
If you have both active and inactive profiles and choose to submit bills, then your inactive profiles are not available to select during that session.
Additional help
If you are having trouble registering online or using the provider portal, please contact the TELUS Health team by calling 1-866-240-7492.
General
Yes, you can register for the
TELUS Health WSIB Services
if you are not a licensed provider. Please contact the TELUS Health Team for assistance at 1-866-240-7492. Your numeric TELUS provider ID was emailed to you when you first registered. If you no longer have this at hand, you can also view it by selecting the Profile button from the upper right hand corner of the
TELUS Health Provider Portal
. Yes. If you are an independent provider with multiple locations, you can enter one location upon registration, and then add other locations using the Work locations link on the
TELUS Health Provider Portal
homepage. If an organization has multiple service locations, each service location must be set up as a separate organization to ensure data accuracy in the system. Organizations can have both a mailing address and a service address, but if a mailing address is not set up, the service address will be used.
Organizations can associate their providers using the Providers link on the
Provider Portal
homepage, and do not have to have a head office in order to do so. No, but if an email address is not entered, the system will default to the email address of the administrative user to allow for a single shared email address. E.g., [email protected]. Go to the User access and permissions link on the
Provider Portal
homepage to add users to your account. If your provider is already registered for TELUS Health, you need to associate them using the Providers link on the
Provider Portal
homepage. You will need to have the provider’s first and last name as well as their TELUS provider ID
handy.If your provider is not already registered, you will first need to create their profile and then associate them using the Providers link on the
Provider Portal
homepage. In this case, you will need to have the provider’s name and license information handy.You also have the option to associate yourself to a head office if it’s appropriate for your business needs. If you have people who assist you with your billing and administration, you can use the User access and permissions link to add user accounts to your existing account on the Provider Portal.
For detailed instructions, please refer to the
How do I create and associate my providers
quick guide. You can associate to your head office using the Head office link on the
TELUS Health Provider Portal
homepage. You will need to have your head office's details handy, the head office name and its TELUS provider ID
.For detailed instructions, refer to the
How do I centralize my billing
quick guide. You can associate a provider using the Providers link on the
Provider Portal
homepage. You will need to have the provider's details handy, including their TELUS provider ID a
nd first and last name. If your provider is not already registered, you can create their profile and then associate them using the Providers link. In this case, you will need to have the provider’s email address and license information handy.For detailed instructions, refer to the
How do I create and associate providers
quick guide. You can add a new billing clerk, or any type of administrative user to your account via the User Access & Permissions link on the
provider portal
.For detailed instructions, refer to the
How do I add users to my account
quick guide.Your TELUS provider ID will now be conveniently displayed throughout the provider portal in the top right hand corner. Your WSIB provider ID is displayed in the header of all forms and bills that you submit to the WSIB.
The TELUS provider ID and the WSIB provider ID are assigned automatically during registration. If you have questions about the provider portal and your account, you will need your TELUS provider ID that is found at the top right corner of the provider portal and is required when contacting TELUS for support ([email protected]) at 1-866-240-7492.
If you have questions about billing WSIB, you will need your WSIB provider ID found at the top of any bill or form submitted to WSIB and is required when contacting the WSIB for support at 1-800-387-0750.
If you work at multiple locations or have multiple roles, you will have a separate WSIB provider ID for each of these billing profiles. However, you only have one TELUS provider ID.
For detailed instructions, please refer to the
What’s the difference between my WSIB & TELUS provider ID
quick guide.If you would like to associate an unlicensed provider to your organization, you will need to contact the TELUS Health Team ([email protected]) for assistance at 1-866-240-7492.
To set up direct deposit so you can submit bills and get paid electronically, go to the
provider portal homepage
and select Email and Banking InformationFor detailed instructions, refer to the
Direct Deposit User Guide
.You can manage all of your banking information directly in the portal, using the Email and Banking Information application. Your account will be confirmed through the system.
For detailed instructions, refer to the
Direct Deposit User Guide
.You can add or manage your users without relying on TELUS for support. If you wish to add more users such as billing clerks, administrative support, etc., you can create additional user accounts for them and manage their permissions using the User Access and Permissions link on the
provider portal homepage
. For example, if a user will be submitting bills, you can limit their access to bill submission without giving them access to your banking information.For detailed instructions, refer to the
How do I add users to my account
quick guide and the User Access & Permissions User Guide
.You can deactivate or delete any user from your account directly in the User Access & Permissions application.
For detailed instructions, refer to the
User Access & Permissions User Guide
.To register a licensed provider, go to the
TELUS Health provider portal
and select Register for WSIB
under “Register for our services”.To register unlicensed and international providers, contact the TELUS Health Team ([email protected]) for assistance at 1-866-240-7492.
To register a provider, go directly to the
WSIB registration website
.You will not receive a prompt for setting up banking information after registration. However, the first time you log into the
provider portal
, select the Email and Banking Information link to set up your bank account.For detailed instructions, refer to the
Direct Deposit User Guide
.Centralized billing refers to the ability for an organization to bill on behalf of its providers and direct the payment appropriately, either to the organization or to providers themselves. It also refers to the ability for a head office to bill on behalf of its associated organizations, as well as on behalf of the organization’s associated providers. Payments can then be directed to the associated organizations, or to the organization’s associated providers as appropriate.
For detailed instructions, refer to the
How do I centralize my billing
quick guide.For detailed instructions on how to submit a bill, refer to the
Health Bill Submission
or Non-Health Bill Submission
user guides as appropriate.You can determine the access of all users on your account directly in the
User Access & Permissions
application. A complete list of users and their roles is available on the landing page of the application. Any user with the ‘User Administrator’ role will have administrative access.Training Resources
Training guides
How do I?
“How to” videos
Managing providers
This video explains how to add, update and remove provider profiles from your clinic's provider portal account.
Managing providers
4min 21sec
Managing users in the TELUS Health Provider portal
6min 29sec
Managing your provider profile
5min 28sec
Viewing your statements in the TELUS Health Provider portal
1min 53sec
Managing your clinic's profile
3min 10sec
WSIB forms
Register for TELUS Health WSIB Services
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Or call us at:
1 866 240-7492
Monday to Friday, 8:00 AM to 8:00 PM (EST)
Get technical support
Get in touch with a TELUS Health representative.
Or call us at:
1 866 240-7492
Monday to Friday, 8:00 AM to 8:00 PM (EST)