TELUS Health MyPet aims to serve Canadians currently without a family veterinarian or when your family veterinarian is not available and those who require healthcare for their pets outside of regular business hours.

Our veterinarians and Support Team are available during the following hours:

British Columbia

Weekdays: 9 am to 10 pm PST

Weekends: 9 am to 10 pm PST

Veterinarian appointments are $95 + GST. Following your appointment, you will be provided with an in-app receipt for reimbursement, if applicable.

Customers who have health insurance for their pets should submit their claims through their insurance provider.

Data charges may apply for service outside Wi-Fi coverage.

TELUS Health MyPet app is supported only on Apple devices running on iOS 13 or higher and Android devices running on Android 9 or higher. 

Note: Windows phones are not supported at this time.

You will need to be connected to the internet. Where possible we recommend using Wi-Fi.

TELUS Health MyPet is designed to address a range of your pet's healthcare needs, tailored to the circumstances of each pet.

For pets who do not have primary care veterinarians or who are unable to access their family veterinarians in a timely manner, we can help assess and treat non-urgent medical issues as appropriate. Access to our veterinarians can help pets avoid trips to emergency clinics.

While acknowledging the limitations of video-based assessments, TELUS Health MyPet can provide invaluable support and guidance for pets with chronic/long-term conditions. Our veterinarians provide nutritional, behavioural, wellness and life-stage consultations. Where appropriate, TELUS Health MyPet will assist patients in connecting with local veterinarian resources.

All of our veterinarians are experienced professionals, qualified to practice veterinary medicine in the relevant provinces of Canada, and registered with provincial colleges and licensing bodies.

They are trained to provide video-based care and operate at high clinical standards. All appointments booked through the app will be automatically scheduled in English.

Please contact our Support Team at TELUSHealthMyPet@telus.com for more details.

We recommend seeing an in-person veterinary clinic of your choice if your pet requires a physical examination. For medical emergencies, please contact your nearest Emergency Veterinary Hospital.

TELUS Health MyPet veterinarians can help with general wellness, medical triage, diagnosis and treatment of various medical conditions in dogs and cats. After seeing a veterinarian, you will be given a treatment plan which may include a referral for a physical exam and/or certain diagnostic tests.

Common concerns we see pets for are: 

If you have more than one health concern to discuss, the veterinarians will address your highest priority issue first. If not all of your pet's health concerns are addressed, we encourage you to book another appointment the following day.

While we find video-based appointments appropriate for most concerns, there are situations where our veterinarian will advise you to go in-person to a veterinary clinic of your choice for a specific test or examination. In these scenarios, the veterinarian will direct you on the next steps and the level of urgency.

Virtual appointments are not appropriate for the following medical problems and emergency veterinary care should be sought immediately if your pet is experiencing any of the following symptoms or problems:

If the veterinarian determines within the first few minutes of the appointment that your pet's concerns are best suited for in-person care, the appointment will be cancelled and you will be fully refunded the cost of the appointment. The refund is credited back using the original payment method within three to five business days. 

We recommend referring to what our veterinarians can help with prior to booking an appointment.