TELUS Health MyPet aims to serve Canadians currently without a family veterinarian or when your family veterinarian is not available and those who require healthcare for their pets outside of regular business hours.

Currently, TELUS Health MyPet experts can only provide care for dogs and cats.

TELUS Health MyPet is designed to address a range of your pet's healthcare needs, tailored to the circumstances of each pet.

For pets who do not have primary care veterinarians or who are unable to access their family veterinarians in a timely manner, we can help assess and treat non-urgent medical issues as appropriate. Access to our veterinarians can help pets avoid trips to emergency clinics.

While acknowledging the limitations of video-based assessments, TELUS Health MyPet can provide invaluable support and guidance for pets with chronic/long-term conditions. Our veterinarians and vet techs provide nutritional, behavioural, wellness and life-stage consultations. Where appropriate, TELUS Health MyPet will assist patients in connecting with local veterinarian resources.

The TELUS Health MyPet veterinarians practicing in British Columbia are working in affiliation with Little Paws Animal Clinic in Richmond, B.C., and the veterinarians practicing in Ontario are working in affiliation with Pet Telemedicine Veterinary Care in Toronto.

Healthcare consultations with a licensed vet are available in British Columbia and Ontario. Wellbeing consultations with a registered vet tech are available across Canada, excluding Quebec. As regulations vary by province, please know we are working hard to expand our services nationally.

The Support Team and veterinarians are available during the following hours, 7 days a week:

Pacific Time (PST): 9am-8pm
Eastern Time (EST): 12pm - 11pm

Healthcare consults are $95. If medication is prescribed as a result of the consultation, you will be charged a service fee of $30, regardless of the number of medications prescribed as a result of this consultation. Wellbeing consults are $40. All applicable sales taxes are additional. Following your consultation, you will be provided with an in-app receipt for reimbursement, if applicable. Customers who have health insurance for their pets should submit their claims through their insurance provider. The app is free to download. Data charges may apply for service outside Wi-Fi coverage.

All of our veterinarians are experienced professionals, qualified to practice veterinary medicine in the relevant provinces of Canada, and registered with provincial colleges and licensing bodies.

Vet techs (RVTs) working with TELUS Health MyPet have graduated from either a Canadian Veterinary Medical Association (CVMA) or an Ontario Association of Veterinary Technicians (OAVT) accredited program, and have met all the requirements set out by their provincial veterinary association.

All vets and vet techs are trained to provide video-based care and operate at high clinical standards. All appointments booked through the app will be automatically scheduled in English.

Please contact our Support Team at [email protected] for more details.

We recommend going to an in-person veterinary clinic of your choice if your pet requires a physical examination. For medical emergencies, please contact your nearest Emergency Veterinary Hospital.

TELUS Health MyPet veterinarians can help with general wellness, medical triage, diagnosis and treatment of various medical conditions in dogs and cats. After seeing a veterinarian, you will be given a treatment plan which may include a referral for a physical exam and/or certain diagnostic tests.

Common concerns we see pets for are: 

• Nutritional and weight management

• Skin allergies

• Food and environmental allergy management

• Behavioural issues (aggression, separation anxiety, etc)

• Minor gastrointestinal challenges

• Parasite control (ticks, fleas)

• Most minor infections (eye, ear, skin)

• Chronic disease management

• Post-surgical care support

• Palliative care

• Quality of life discussions

• Puppy and kitten queries

• Teletriage

If you have more than one health concern to discuss, the veterinarians will address your highest priority issue first. If not all of your pet's health concerns are addressed, we encourage you to book another consultation the following day.

While we find video-based consultations appropriate for most concerns, there are situations where our veterinarian will advise you to go in-person to a veterinary clinic of your choice for a specific test or examination. In these scenarios, the veterinarian will direct you on the next steps and the level of urgency.

Virtual consultations are not appropriate for the following medical problems. Seek emergency care immediately if your pet is experiencing any of the following symptoms or problems:

• Respiratory distress

• Seizures

• Weakness and collapse

• Abdominal distention

• Open wounds

• Bleeding from the mouth, nostrils or rectum

• Coughing, urinating or defecating with blood

• Inability/straining to urinate or defecate

• Severe vomiting or diarrhea

• Severe lameness

• Not eating and/or drinking water for 24+ hours

• Ingestion of toxins

• Severe pain

• Sudden changes in mentation: lethargy, confusion, stuporous, difficulty rousing from sleep, unconsciousness and heatstroke.

• Heatstroke

Sudden changes in mentation: lethargy, confusion, stupor, difficulty waking from sleep, unconsciousness and heatstroke.