Question 1

Is hormone replacement therapy (HRT) the same as menopause hormone therapy (MHT)?

Accepted Answer

They can be referring to the same treatment. MHT (Menopausal Hormone Therapy) is the newer, preferred terminology that specifically emphasizes treating menopause symptoms in women at the appropriate age and timing. Both refer to medications that replace declining estrogen (and progesterone if needed) to relieve hot flashes, night sweats, and other menopause symptoms. You'll see both terms used interchangeably.

Question 2

What symptoms and conditions do the menopause clinicians treat?

Accepted Answer

This service is for women experiencing perimenopause, menopause, or post-menopause symptoms who want expert guidance and personalized treatment plans. Our clinicians can potentially help manage hot flashes, night sweats, mood changes, sleep disturbances, irregular periods, vaginal dryness, bone health concerns, and other menopause-related symptoms. Each appointment provides comprehensive menopause care including symptom assessments, treatment planning, prescriptions, requisitions, and personalized recommendations (including MHT/HRT options when appropriate)*.

Question 3

Will this replace my family physician?

Accepted Answer

Our team is here to help with your peri/menopause care and we will ask you if you'd like us to share the notes from the visit with your family physician or nurse practitioner. We do not replace your valuable primary care provider, but supplement your care with our expertise.

Question 4

Who will I see at my appointment?

Accepted Answer

Our menopause care team includes Nurse Practitioners (NPs) and a Registered Dietitian (RD) — all of whom are menopause experts, specializing in women's hormonal health.

You choose the provider type that best fits your needs and preferences. You can see the full list of available clinicians and their specialties when booking through the TELUS Health MyCare app with bios available.

Research shows that a multidisciplinary team approach leads to better symptom management and long-term outcomes during menopause. Your care plan may involve more than one provider over time.

Question 5

Do I need a referral to book?

Accepted Answer

No referral is required. You can book directly through the TELUS Health MyCare app by selecting "Peri/Menopause Care" during the booking process.

Question 6

How do I book an appointment and how soon can I be seen?

Accepted Answer

Booking is simple through the TELUS Health MyCare app. As a member of the Menopause care membership program, your initial video assessment with a Nurse Practitioner is scheduled as part of your membership setup. After your initial assessment, you can use the app to message your care team anytime with questions or concerns—no need to book a separate appointment.

If you need an in-depth follow-up appointment with your Nurse Practitioner or want to consult with a Registered Dietitian, you can easily book these add-on services directly through the app.

On Demand appointments are also available if you choose not to participate in the membership program.

Appointment availability varies by clinician, but many members can schedule follow-ups within days. All appointments are conducted via secure video calls, so you can access care from anywhere at a time that works for you.

Question 7

What happens during my first appointment?

Accepted Answer

Your clinician will conduct a comprehensive assessment covering your symptoms, medical history, lifestyle, family history, and personal goals. This allows them to create a personalized care plan tailored to your needs.

Depending on your clinician, your first appointment may include:

A full review of your menopause symptoms and their impact on daily life
Discussion of treatment options including MHT and non-hormonal alternatives
Prescriptions or requisitions if clinically appropriate
Personalized recommendations for nutrition, bone health, and lifestyle
A follow-up plan and next steps

Appointment durations vary by clinician type:

Nurse Practitioner – Initial assessment and/or follow up-appointment: 50 min
Registered Dietitian – Consultation: 50 min

Question 8

What outcomes can I expect?

Accepted Answer

Every patient's experience is unique, but our goal is to provide you with a personalized, evidence-based care plan that helps you feel better and protect your long-term health. Common goals patients work toward include:

Reduced hot flashes and night sweats
Improved sleep quality
Better mood, focus, and energy
Support for vaginal health and sexual wellbeing
Protection of bone density and cardiovascular health

Your clinician will set realistic expectations based on your individual health profile and chosen treatment approach.

Question 9

What do I need to do before my appointment?

Accepted Answer

Once you book, you'll receive a Patient Health Questionnaire via secure email. Please complete this before your appointment — it helps your clinician prepare a personalized care plan and makes the most of your time together.

The questionnaire covers your menopause symptoms, goals, current medications, medical and family history, and lifestyle factors. You'll also receive a Menopause Rating Scale questionnaire before each appointment to track your symptom progress over time.

If you're seeing our Registered Dietitian, you'll also receive a Food Diary Questionnaire asking you to log your meals from the past 3 days.

Question 10

Can I upload documents or test results before my appointment?

Accepted Answer

Yes! If you have relevant documents (e.g., blood test results, bone density scans, imaging), you can upload them using the secure link provided in your intake questionnaire.

Please name your files using this format:

Menopause Care – [Your Full Name] – [Appointment Date] – [File Type]

Example: Menopause Care – Susan Smith – Nov 3 2025 – Blood Results

Only PDF files are accepted (no photos). If you need help, call our support team at 1-855-577-8838 (Monday–Sunday, 8am–5pm).

Question 11

What is the cancellation policy?

Accepted Answer

To avoid cancellation fees, please cancel your appointment at least 24 hours before your scheduled time. You can manage your appointments directly through the TELUS Health MyCare app.

Question 12

How much does the service cost?

Accepted Answer

Costs vary depending on the type of appointment and clinician you choose. If applicable, a receipt will be provided in the TELUS Health MyCare app to claim this expense with your benefit provider. For specific pricing details, please check the app when booking your appointment.

Question 13

Is this covered by my health insurance?

Accepted Answer

Services may be covered through extended health plans and/or Health Spending Accounts (HSAs). Check with your insurance provider for your specific coverage details, annual limit, and reimbursement rate. Receipts will be provided for claim submission.

MENOPAUSE CARE

Menopause care built for you

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Meet an expert

Personalized plans

Ongoing support

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Canada’s #1 most trusted online healthcare platform4

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Menopause specialists you can count on

Jamie Schumacher (NP)

Marie Powell (NP)

Jamila Kanji (RD)

Menopause specialists you can count on

Jamie Schumacher (NP)

Marie Powell (NP)

Jamila Kanji (RD)

Patient testimonials5

"I’ve seen two different doctors and was told that treatment was not for me. After a year and a half of being terribly uncomfortable I finally feel like I have a solution that could work for me."

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Tailored support

Get comprehensive, clinician-led care through a flexible membership. Start with an expert assessment and stay connected to your care team with ongoing support, all through the TELUS Health MyCare app.

Nurse Practitioner

Initial assessment Peri/Menopause: $250 (50 min)

Follow-up appointment Peri/Menopause: $130 (25 min)

Registered Dietitian

Initial assessment Peri/Menopause: $150 (50 min)

Start your menopause care program today

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More resources

From transition to transformation: Your perimenopause and menopause nutrition guide

Understanding your menopause journey: Why expert-led, personalized care matters

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