PSHCP provider information

Support tools specific to PSHCP claims information

PSHCP provider information

TELUS Health and the PSHCP

TELUS Health is the Pharmacy Benefits Manager for the Public Service Health Care Plan (PSHCP). TELUS Health facilitates the electronic submission of drug claims and some medical supply claims on behalf of PSHCP members, as part of its pay-direct drug program.

The support tools shown below are specific to PSHCP claims submission. For non-PSHCP claims submission, please refer to this page.

Information

To better assist PSHCP members, please take a minute to familiarize yourself with the Public Service Health Care Plan by visiting the Government of Canada's website and the PSHCP Administration Authority's website. You will find useful information about the PSHCP such as:

The Plan Directive (National Joint Council)
Member bulletins

PSHCP benefit card samples have been provided below to help you easily identify a PSHCP member.

The following benefit cards under Sun Life are effective until June 30, 2023:

Plastic version (PDF)
Paper version (PDF)

Effective July 1, 2023, the Canada Life benefit card must be used for drug claims:

Canada Life benefit card (PDF)

Effective July 1, 2023, please refer to the compound eligibility guidelines as follows:

Compound eligibility guidelines (PDF) (for suppliers outside Quebec)
Compound eligibility guidelines (PDF) (for suppliers in Quebec)

For reference purposes, here are some pharmacy fax blasts that were previously sent to you:

Bulletin #1: January 2014 (PDF)
Bulletin #2: July 2014 (PDF)
Bulletin #3: January 2023 (PDF)
Bulletin #4: April 2023 (PDF)
Bulletin #5: June 2, 2023 (PDF)
Bulletin #6: June 28, 2023 (Quebec) (PDF)
Bulletin #7: June 28, 2023 (outside Quebec) (PDF)
Bulletin #8: July 4, 2023 (PDF)
Bulletin #9: October 25, 2023 (PDF)
Bulletin #10 (pharmacies except QC): November 23, 2023 (PDF)

Frequently asked questions

We have compiled the list of most frequently asked questions. If you do not find what you are looking for, please contact us below.

Ask the PSHCP member or their eligible dependant for their new PSHCP benefit card, issued by Canada Life, showing one of the plan/group numbers listed below.

PSHCP member’s birth month - Plan number

January, February, March - 52111
April, May, June - 52112
July, August, September - 52113
October, November, December - 52114
Eligible surviving dependants (spouse or common-law spouse or eligible children) your plan number is 52115*

*Plan number 52115 is not to be used for eligible dependants of cardholders/members who are alive. Those eligible dependants will be under the policy number of the cardholder/plan member like any other group benefit plan.

Update their plan/group number in your system and ensure the certificate number and issue number match the patient profile.

If the PSHCP member has completed positive enrolment online, they can find their benefit card on the PSHCP Member Services website canadalife.com/pshcp.

If the PSHCP member has completed their positive enrolment by paper, they will receive a paper benefit card by mail.

If the PSHCP member has not completed positive enrolment, their claims may be rejected. They can find more information on positive enrolment on the PSHCP Member Services website canadalife.com/pshcp. Once they have completed the positive enrolment process, rejected claims can be resubmitted for reimbursement.

Canada Life has implemented an interim verbal positive enrolment consent process. The PSHCP member can call the Canada Life Member contact centre at 1-855-415-4414 Monday to Friday 8 am to 5 pm, your local time.

Register to the PSHCP service

Start submitting drug claims and some medical supply claims electronically on behalf of PSHCP members.

Or call us at:

1 800 668-1608

Fax: 1 866 840-1466

Get technical support

Get in touch with a TELUS Health representative.

Contact support

Or call us at:

1 800 668-1608

Fax: 1 866 840-1466