Treat your patients remotely

TELUS EMR Virtual Visit

TELUS EMR Virtual Visit is an encrypted, EMR-integrated solution that enables a seamless workflow, minimizes task redundancy, and preserves continuity of care and documentation within your existing TELUS EMR.

Easily conduct virtual visits right from your EMR.

Book appointments and initiate scheduled video visits with live chat right from your EMR, conduct video calls, review patient records and take notes simultaneously.

Provide remote primary patient care.

Reduce exposure to risk for both you and your patients by offering patients quick and easy access - all they have to do is click on the link.

Ensure patient confidentiality and data integrity.

Protect patient privacy with encrypted conversations and video transmissions and preserve documentation within a single source.


TELUS EMR Virtual Visit in action

Conduct virtual visits easily – right from your Med Access EMR

Easily schedule and conduct virtual visits, view and update patient files, receive and file photos, and live chat with patients simultaneously - without switching between tools. TELUS EMR Virtual Visit integrates with Med Access to enable you to provide remote care right from your EMR.

Watch EMR Virtual Visit videos


Here’s what EMR Virtual Visit can do for you

Enables a seamless workflow

Embedded into your EMR, TELUS EMR Virtual Visit works within your regular workflow. Virtual visits are booked similar to in-clinic appointments. Conduct video calls, review charts and take notes at the same time, without switching between tools.

Access EMR Virtual Visit from any device

Launch TELUS EMR Virtual Visit anytime, anywhere from a computer with a camera, or with EMR Mobile on your smartphone or tablet.

Conduct visits with one patient or multiple participants

EMR Virtual Visits is easy for everyone to use. To access the virtual visit, patients simply click the link on the appointment confirmation email. The email can be shared to allow other participants such as care team members or a patient’s relative to join the visit.

Perform intake in Virtual Waiting Room

Patients arrive in the virtual waiting room where staff can check them in, confirm their identity and update contact information, perform triage and transfer patients to a member of the healthcare team.

Provide personalized care remotely

More personal than a phone call, TELUS EMR Virtual Visit lets you observe patients’ breathing patterns, body language and physical appearance. Use it to help fast-track or triage patients.

Share files and receive patient photos

Patients can share photos with you, which can be saved to the EMR chart. You can send files such as brochures and requisition forms to the patient via Live Chat.

Save visit details in patient chart

At the end of the visit, save the virtual visit start and end times, notes, patient photos, and Live Chat log to the patient’s file.

Enhance your EMR with add-on services

EMR access on the go

Remotely connect to your EMR from a mobile device to access patient files, upload photos directly to patient charts, and more.

Provider-to-provider communications

From your EMR, exchange and store unlimited digital and eFax communications with healthcare professionals outside your clinic for continuity of care.

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Additional links

Med Access Community Portal

Sign in from your EMR, and visit the Help section to access the Community Portal

Wolf Community Portal

Access FAQs, customer forums and training materials

Physician Pulse

Digital healthcare insights for physicians