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5 ways virtual care is supporting Canadians

Virtual care · Jun 10, 2021

For over a year now, Canadians have faced unprecedented challenges when it comes to maintaining overall health and wellness. Though it could never replace the in-person medical experience, virtual care technology can help us respond to issues faster and assist in keeping us healthy when the doctor’s office is out of reach.

Here are five ways virtual care continues to help keep Canadians safe and healthy:

1. Supporting good mental health

Healthy body, healthy mind. Overall health and wellness require daily maintenance and the tools to identify when something is going awry. Mental health factors, like stress and loneliness, can also deeply impact a person’s ability to remain in good physical health. That is why virtual care provides a combination of primary care and mental health support, providing rapid and convenient access to mental health specialists. For long-term support and more complex cases, virtual care can also offer self-guided modules (guided learning online therapy (dCBT)) or even act as a bridge to psychiatry to avoid any delays in treatment.

2. Increasing access to quality care

People living with chronic conditions and mobility issues, or residing in remote locations, face many barriers when it comes to accessing care. Virtual care has helped bring healthcare home to Canadians everywhere, and by diversifying their team of specialists to cover a broader spectrum of health and wellness concerns, TELUS Health Virtual Care serves more Canadians than ever before. 

3. Putting the patient first

It is important that patients receive the personalized attention and care they deserve-now more than ever. In many ways, virtual care is designed with the individual patient in mind. At the start of a consultation, every patient meets with a compassionate care advocate who performs a biopsychosocial assessment. This approach helps advocates to see the big picture and tailor a care plan that best meets individuals’ needs. With the patient’s consent, TELUS Health Virtual Care can also communicate medical notes to a patient’s family doctor or other following physicians, ensuring proper continuity of care.

4. Reducing the strain on our healthcare system

As the number of hospitalizations rose throughout the country, virtual care helped reduce unnecessary hospital or clinic visits by providing patients with a COVID-19 self-assessment tool and rapid access to triage nurses. Patients using virtual care could renew and fill their prescriptions quickly and safely, without ever sitting in a waiting room. This not only helps reduce exposure to the disease for people who aren’t sick, but it also plays a role in reducing risks for frontline healthcare professionals.

5. Providing flexible solutions for employees

Work can be stressful even in the best of times. With the isolation, staff shortages and increasing workloads that came about with COVID-19, employees need more support than ever before. In addition to healthcare services available on demand, 24/7, TELUS Health LifeJourney offers a variety of tools to support employees who may be experiencing the effects of prolonged stress and anxiety, encountering financial or legal difficulties or even struggling with addiction. With dedicated care advocates and personalized care plans, virtual care is the safety net to help employees address their issues early, helping them to get back on their feet sooner rather than later. 


As part of our commitment to making healthcare more accessible, we are bringing together the best-in-class features of our Akira by TELUS Health and EQ Care services to offer you on-demand virtual care service and employee assistance features, all with an enhanced focus on genuine human connections at every step of their journey. Discover TELUS Health Virtual Care.

This article was originally posted on April 6, 2020, and has since been updated.