Data trust & privacy

Respecting and protecting your data - and you - is at the heart of everything we do at TELUS. To earn and maintain your trust, we build strong safeguards into every product and service and we work to make information on our programs easy to access.

Below, you'll find straightforward answers about how we keep your information safe.

Please note that the content on this page applies to Canadian jurisdictions. To access privacy information for other jurisdictions where TELUS Health provides services, please visit:
telushealth.com/privacy

TELUS Health Corporate Privacy Commitment

TELUS Health offers comprehensive health, wellness, and workplace management solutions that contribute to thriving communities and healthy workplaces. We're committed to delivering remarkable experiences for every person we serve, and that starts with protecting your personal information and respecting your privacy. This Privacy Commitment describes our privacy practices relating to the information we process about our websites’ and physical sites’ visitors, and prospects and contacts within our business customer, supplier and business partner organizations with whom we have or contemplate a business relationship, ensuring transparency every step of the way.

TELUS Health Services Privacy Commitment

Protecting your privacy and earning your trust is fundamental to how we operate, and we believe you have the right to understand how your personal information is collected, used, and protected. This Commitment describes our privacy practices relating to the information we process when you use our services, the associated website and mobile apps, or otherwise interact with us in connection with our services.

TELUS Health MyCare Privacy Commitment

Our TELUS Health MyCare Privacy Commitment shows you exactly how we collect, use, disclose, and store your information across all touchpoints—whether you're using our app, stopping by one of our clinics, or connecting with us in any way. It reflects both Canadian privacy legislation and our deep commitment to protecting your privacy every step of the way.

TELUS Health MyPet Privacy Commitment

The TELUS Health MyPet Privacy Commitment provides you with specific details about how we collect, use, and disclose your personal information when you use the TELUS Health MyPet app. It reflects both the requirements of applicable Canadian privacy legislation, and our unwavering commitment to protecting your privacy.

Litlle Paws Privacy Commitment

If you use the TELUS Health MyPet Services to access veterinary care in British Columbia, your veterinarian is associated with Little Paws Animal Clinic Inc., which is owned by TELUS Health. The Privacy Commitment applies to the personal information handling practices of Little Paws in connection with the veterinary care you receive, including when you visit our retail clinic storefront in British Columbia.

Pet Telemedicine Veterinay Care Privacy Commitment

If you use the TELUS Health MyPet Services to access veterinary care in Ontario, your veterinarian is associated with Norwich Veterinary Medicine Professional Corporation carrying on business as Pet Telemedicine Veterinary Care. The Privacy Commitment applies to the personal information handling practices of Little Paws in connection with the veterinary care you receive, including when you visit our retail clinic storefront in Ontario.

TELUS Privacy Management Program Framework

A vital part of our commitment to privacy is to be transparent with you about the ways we protect your privacy. We want you to know just how robust our framework for managing privacy is so we are pleased to share the framework for our core Privacy Management Program with you.

Privacy Information for TELUS Business Customers

TELUS offers a wide range of solutions to enterprises, corporations, and organizations of all sizes. The Privacy Information for TELUS Business Customers describes our data management practices as a service provider and data processor for both prospective and existing business customers.