Cybersecurity Incident Response
Cyber threats are on the rise. Breaches that aren’t detected and contained quickly can be 1000x more expensive1, so a strong incident response strategy isn’t optional. TELUS helps you stay ahead with expert guidance and solutions to ensure you're ready when an attack happens.
The strongest incident response starts before an attack
Be ready for any cyber attack
We'll work with you to create or refresh your incident response plan and provide expert recommendations to improve your readiness.
Improve your response capabilities
Our experts review your response plans, processes, and playbooks against best practices to identify gaps in your response framework.
Recover faster, minimize impact
If a cyber attack happens, we help you respond swiftly and effectively to reduce damage and get back to business.
What a strong Incident Response strategy looks like
No one wants to face a cybersecurity incident. When it does happen, every second counts. Incident response preparedness tailored to your organization helps your team stay calm, move quickly and make smart decisions. Whether it’s isolating a threat or restoring your operations after the fact, knowing what to do (and when) can make all the difference. Here’s how our incident response services support your cyber resilience.
Preparing
Incident Response Planning
The best response starts long before an incident — Our incident response planning service focuses on reducing the business impact of an incident by ensuring that they're a practical tool that can be relied on. We align our plans with our customers' organizational culture and define processes that will drive an efficient and coordinated response from all stakeholders. If your team knows what to do, they’ll move faster and make fewer mistakes.
Incident Response plan review
Already have a plan? We can help by reviewing it, and providing expert recommendations to align it with best practices.
Already have a plan? We can help by reviewing it, and providing expert recommendations to align it with best practices.
Practising
Tabletop exercises
A tabletop exercise is an interactive scenario-based end-to-end cyber incident walk-through that gathers all members of your organization’s cybersecurity incident response team and key stakeholders. We customize our simulations based on the specifics of your business to identify gaps more effectively, delivering superior results.
These exercises allow us to “stress test” your organization’s cyber incident response plan, drive process improvements and train the participants in the event of an actual cyber incident. Your incident response preparedness is not truly complete until it has been tested through a tabletop exercise.
Responding
Incident Response Support
Once a breach has occurred, a swift and effective response requires more resources than most organizations have available for day-to-day operations. We’ll augment your team to support you in the event of a breach through the full cycle of incident response and recovery including incident management, forensics investigation, recovery and eradication, root-cause analysis, and reporting.
Why TELUS
Incident Response designed to build a stronger security strategy
At TELUS, we defend against billions of cyber threats every year, keeping us at the forefront of industry best practices. Our experts monitor and respond to attacks in real time, ensuring we’re always prepared.
4 billion
Attacks targeted the TELUS website last year (3x increase since 2020).
3.5 billion
Attempts to infect our systems with malware (2x increase since 2020).
29 trillion
Scans probing our network for vulnerabilities (2x increase since 2020).
Cybersecurity resources
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More ways to strengthen your cybersecurity
Offensive security solutions
Take a proactive approach to security and minimize the threat exposure of your organization by identifying and addressing security gaps that could be exploited before they become a problem.
Have a question?
Talk to a cybersecurity expert about how TELUS can help with your business challenges.
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