Will we have a dedicated account manager or support person?

Absolutely. We establish strong, collaborative customer relationships and provide you with a dedicated Account Executive. For cybersecurity implementations you also get a dedicated Project Manager and an implementation Technical Architect who oversees and manages the design and architecture of the solution.

What kind of reporting and dashboards will I receive?

Our Cybersecurity Managed Services include access to our Managed Security Services (MSS) portal, where customers can view incidents and status of support tickets. Most of our services also offer access to ServiceNow and some include access to vendor dashboards.

Who is actually monitoring my environment, is it certified analysts or automated tools only?

We leverage a combination of SOAR automation to handle low level alerts, and we have our certified SOC analysts who handle more critical alerts. Our SOC analysts can also take direct containment actions on behalf of customers.

Do I have to buy security, network and connectivity in a package, and pay extra?

No, this is a common misconception. Customers have the option to layer on network and connectivity services on top of their Cybersecurity Managed Services. There are potential benefits such as simplified billing, integrated management and having one provider for network, security and connectivity, however, it’s not mandatory, and you only ever pay for the services you need.

How do you ensure data privacy?

All of our Managed Services go through a rigorous data privacy review process built on 5 principles: Accountability, Human-Centric & Beneficial, Respect & Fairness, Safety & Robustness, and Transparency. This robust framework is designed to support data privacy and compliance.

What is your average response time to a critical cybersecurity incident?

Our Mean Time to Acknowledge (MTTA) is 30 mins, which is the time it takes for TELUS to assign a SOC Analyst. Mean Time to Response (MTTR) is the time it takes to begin the incident response, this can range between 15-60 mins depending on the managed service.

During an incident, what actions will you take versus what my team must handle?

Depending on the managed service, TELUS can take specific response actions based on what is agreed upon in the contract terms. Some of the response actions can include: Blocking malicious IPs/domains Quarantining affected devices Account suspension or credential resets Malware removal and remediation We will work closely with your teams to coordinate efforts and support incident resolution.

Cybersecurity Managed Services

TELUS has over 20 years of experience in providing cybersecurity services to Canadian businesses. We help reduce the burden of managing security in-house, with end-to-end deployment, management, and 24/7¹ monitoring and response from our Canadian-based bilingual SOC.

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The challenge

Sophisticated threats require proactive protection

To stay ahead of increasingly sophisticated threats, organizations must move beyond reactive defence to a proactive posture, one that ensures timely detection and response across even the most complex hybrid environments.

Increase in AI-powered threats
The rise of AI-powered threats is enabling attackers to launch faster, more targeted attacks that are harder to detect with traditional methods, increasing the risk and complexity of cybersecurity breaches.

Expanding network perimeter
With a distributed workforce and growing cloud adoption, expanding network perimeters makes it harder for organizations to protect users and data.

Fragmented security infrastructure
Canadian enterprises face massive complexity managing multiple security tools. This "technology sprawl" can fragment visibility and control over the threat surface.

Lack of internal resources
Organizations face mounting pressure from limited cybersecurity expertise, the high costs of operating an internal SOC, and

an ever-growing flood of alerts

. This can increase risk of delayed responses and missed alerts.

Increasing regulatory compliance
Regulations increasingly demand strict control over how data is accessed, stored, and shared, creating a challenge for organizations as sensitive information spreads across cloud and remote environments.

Solution benefits

A trusted cybersecurity partner for Canadian organizations

TELUS Cybersecurity Managed Services helps transform complex technology into cybersecurity resilience, delivering the skilled specialists needed to implement, manage, and secure the technology across your ecosystem.

Here’s how TELUS delivers strategic value through our managed security services:

24/7¹ proactive protection from our telecom-grade SOC
Our all-Canadian SOC combines expert analysts with AI-assisted SecOps to help reduce alert fatigue and handle routine tasks. You get detection, threat correlation and incident response services, helping to reduce the need for additional security staff.

Proprietary Threat Intelligence²
TELUS cybersecurity threat intelligence helps provide visibility into threat trends. Our defenses are built on operational standards designed for critical infrastructure protection, supplemented with threat intelligence drawn from our network operations.

Comprehensive ecosystem
With our extensive vendor partnerships, TELUS helps to protect your network, users, and applications under a single Managed Service Provider (MSP), with the added option to integrate network security and connectivity, reducing operational complexity.

Accelerated time-to-value
Through strategic collaboration and tailored roadmaps, we help accelerate deployment to support your business objectives. We don’t just protect your business—we help to reduce your security risk while freeing your internal teams to focus on growth.

Solution overview

Scalable solutions designed to adapt to evolving security needs

Build your defence with industry-standard technology, without vendor lock-in. We align industry solutions to your budget and requirements, embedding strict service level objectives (SLOs), and principles of Secure by Design and Reliability by Design into your security architecture.

Canadian-owned and operated partner

Certified cybersecurity experts

24/7¹ monitoring & response from our all-Canadian SOC

Stringent Service Level Objectives (SLOs)³

Pricing transparency and predictable monthly costs

Managed & co-managed options available

Consultative approach

Integration with AI-assisted SecOps tools and Threat Intelligence to help support threat detection and response

Helping to secure your technology ecosystem with TELUS Managed Cybersecurity Services

TELUS Managed Detection & Response (MDR)

Unlock cost-effective security expertise with TELUS Managed Detection and Response (MDR). This service provides 24x7¹ security monitoring and response across your endpoints, network, and cloud environments.

Learn more about TELUS Managed MDR

TELUS Managed Next Generation Firewall

Gain network visibility and control with TELUS Managed Next-Generation Firewall. This solution helps to detect known and unknown threats by integrating intrusion detection, prevention, and URL filtering.

Learn more about TELUS Managed NGFW

TELUS Managed Security Service Edge (SSE)

Protect your users and applications, regardless of location, with TELUS Managed SSE. This service leverages multi-vendor technology to secure the remote workforce.

Learn more about TELUS Managed SSE

TELUS Managed Secure Access Service Edge (SASE)

Secure your network, everywhere. TELUS Managed SASE unifies networking and security to deliver threat protection and scalable performance for every employee wherever they work.

Learn more about TELUS Managed SASE

TELUS Managed Endpoint Detection & Response (EDR)

Help improve your security posture with TELUS Managed Endpoint Detection & Response for comprehensive endpoint protection.

Learn more about TELUS Managed EDR

TELUS Managed Email Protection Advanced

Protect inbound and outbound email communications, internal messages, and collaboration tools with TELUS Managed Email Protection Advanced.

Learn more about TELUS Managed Email Protection Advanced

TELUS Managed Threat Intelligence

Improve your security posture and support risk management with TELUS Managed Threat Intelligence. This solution helps detect and neutralize emerging cyber risks early.

Learn more about TELUS Managed Threat Intelligence

TELUS Managed SecOps - AI-assisted Analytics & SOAR

Reduce the complexity and cost of security operations with TELUS Managed SecOps, delivering 24/7¹ monitoring, integrated threat intelligence, and an open ecosystem that works with your existing security platforms.

Learn more about TELUS Managed SecOps

Why TELUS

Built from the ground up, our SOC is powered by two decades of frontline experience securing hundreds of Canadian organizations. Our experience managing national telecommunications infrastructure has enabled us to develop and manage cybersecurity services that address the unique challenges of large-scale network environments.  

TELUS supports mid-sized, enterprise, and public sector organizations with the procurement, deployment, and ongoing management of cybersecurity solutions.

Operational standards and unique insights

Our defences are built on operational standards designed for critical infrastructure protection. We apply experience from managing national telecommunications infrastructure and leverage real-world insights that allow us to continuously optimize and strengthen our offerings.

Cybersecurity industry leadership

TELUS cybersecurity delivers original research including the

Canadian Ransomware Study

and

Cloud Security Study

, plus bi-weekly

newsletters

and quarterly threat ecosystem reports from our Cybersecurity Threat Intelligence (CTI) team. We also partner with national and international groups including the Canadian Cybersecurity Forum.

20+ years of providing cybersecurity expertise and guidance

For over two decades, TELUS has been delivering comprehensive cybersecurity Advisory Services, helping customers assess, design, and manage their security programs. As a long-term strategic partner, we combine expert consulting with managed services to address evolving security needs and guide you every step of the way.

Extensive scope of observability

TELUS operates in over 30 countries across industries including Health, Agriculture and global IT services. Defending our own networks at scale informs our threat detection and we pass that observability and best practices to our customers.