Network Infrastructure Protection and Awareness
Our customers
Homeowners
Commercial projects
Locate professionals
Locate professionals travel to a work site to mark where underground utilities are in order to prevent damage. In British Columbia you must hire a Private Locator for your excavation project.
Everyone has the responsibility to dig safely. Learn more about Ground Disturber Responsibilities.
Safe digging policies
Get ready to dig
- Step 1Gather InformationYou will need to gather details about your project that you can pass onto your provincial One Call Centre. This includes: the location of the excavation, the type of work being done, your method of excavation, the depth of your excavation, the planned start date of the work, who the work is being done for, whether you are working on private or public property and your contact information.
- Step 2Contact your One Call Centre
Visit www.clickbeforeyoudig.com and select your province to get the contact information for your One Call Centre. Contact the One Call Centre (online or by phone) to provide information about your project.
Wait for confirmation and follow the required wait times for utility companies to mark underground infrastructure before excavation.When you submit a Locate request, the One Call Centre will automatically notify any utility owners with underground utilities in the area based on the project information you provided. - Step 3Utility owner reviewUtility owners, including TELUS, will review the Locate request for potential risks to underground facilities. You are responsible for hiring a Private Locator if there is a conflict. A clearance will be issued if there are no conflicts.
- Step 4Locate completedIn British Columbia, you must coordinate with your Private Locator to ensure Locates are completed and proper documentation is received.
- Step 5Digging beginsOnce the field Locate is complete and you receive all necessary documentation, you may start your excavation project as planned. Locates and markings are valid for a specific period of time. If your project goes beyond the Locate dates, you must submit a new Locate request to the One Call Centre.Proceed with caution: use caution while you work to prevent damage to underground utilities.
Damages
If damage to a utility occurs: stop work immediately, evacuate the area and contact emergency services if necessary.
Then notify your provincial One Call Centre at bc1c.ca. The impacted utility owner(s) will review the Damage Notification and follow up with you.