Contact Centres

Elements Contact Cloud

Elements® Contact Cloud is a multi-tenant, customizable, cloud-based contact centre solution that can be implemented quickly and easily adapted to the changing needs of your business. It lets you focus on your business knowing that your contact centre solution is securely housed within TELUS Data Centres and that your data is kept secure, onshore and exclusively within Canada.

  • Omni-channel with universal queuing, on-demand monitoring, recording and comprehensive reporting

  • Self-service, via IVR with integration capabilities to other CRM or ERP systems

  • 24/7 monitoring, maintenance and help desk support


Features & Benefits

Ease of use

Maximize the power of your solution and increase agent and supervisor productivity with an intuitive browser-based interface.

Flexibility

Easily and quickly adapt to fluctuating changes in your business such as growth, acquisitions, reorganizations and staff relocation.

Quick time to market

Get your contact centre up and running faster than you would by deploying an on-premise solution.

Location independence

Hire the best talent, regardless of their location and time zone, and create a virtual contact centre with home and office locations.

Cost Control

Reduce your capital expenditures and IT overhead.

Peace of mind

Have experts maintain the contact centre technology and infrastructure so you can focus on your core business.


Related solutions

AgentAnywhere

Access unique alternatives to enhance your workforce

Elements Xperience

Empower the consumer and drive better business outcome

Need a hand ?

Have a question or ready to order? We aim to respond within two business days.

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