Contact Centres
TELUS AgentAnywhere
AÂ remote call centre solution that empowers your home-based remote workforce with all the tools they need to deliver enterprise-level support. Supplementing core operations with a home-based remote workforce has proven to be an extremely effective way to overcome the performance limitations of a conventional contact centre
- Utilizing robust CCaaS technology to deliver quality contact centre services and experiences to your customers
- Immediate access to quality support for your customers with contact centre staffing, recruiting, training and management costs all in one solution
- Flexible cost models available where you can pay based on a per minute use, per hour use, or per interaction and the ability to scale up or down to match call volumes
- Access to performance reports to manage and review KPIs
Features & Benefits
Business continuity
It costs 15 times more to recover from a disaster than to execute a properly planned recovery strategy. For many companies, their At Home Agent program is part of their business continuity/disaster recovery plan.
An environmental difference
Transportation accounts for approximately one quarter of Canada’s greenhouse gas emissions. By deploying an At Home Agent program you are reducing the amount of these greenhouse emissions and demonstrating the fact that your organization cares.
Business improvements
Remote workforces have shown an increase in employee satisfaction and morale, increased productivity, increased customer satisfaction, decreased absenteeism and decreased attrition rates which all equal to savings.
Expanded resource pools
Not only will a remote agent program help you to improve the satisfaction and performance levels of your existing employees but also to expand into a whole new pool of fully qualified agents willing and able to work.
Related solution:
From people and process to technology, TELUS' consulting and advisory services are dedicated to enhancing all aspects of your contact centre processes. Our goal is to enable you to deliver exceptional customer experiences.
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