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We’re currently experiencing longer than normal wait times at our call centres.

Due to COVID-19, you may experience longer than normal wait times when calling in. Please visit our support page to find articles you may find helpful.

Avoid wait times with our callback form. We aim to respond within two business days.


How TELUS Business is responding to COVID-19 (Coronavirus) - As the situation around COVID-19 (Coronavirus) continues to evolve, we would like to share some details about how our team is responding and continuing to support your business. Read more.

In Store

Due to COVID-19, our regular store hours have changed.

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Need to speak to someone?

Our goal is to make sure we answer your questions and concerns as quickly as possible. If you haven't heard back from us please request a call or email at one of these options or by dialing 611 on your TELUS cell phone.

Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS, view further options

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