Your IT journey, our expertise: How a strategic partnership can enable your business potential
Managed IT · Jun 16, 2025
SMBs are the economic engines of our country, driving innovation, creating jobs and shaping the communities we live in. Running an SMB takes more than vision; it takes grit, resilience and daily courage to face competitive pressures, economic uncertainty and the relentless pace of change. At TELUS Fully Managed, we recognize that behind every SMB are leaders making tough decisions every day. Our job is to ensure technology never becomes one of their obstacles. Instead, it's a lever for focus, agility and growth.
In this digital era, IT should be your greatest ally. Strategic IT solutions not only streamline operations but enhance customer experiences, protect valuable data and fuel sustainable growth. IT has evolved far beyond its traditional break-fix role to become the cornerstone of business innovation. Today, it stands as the defining factor between thriving and merely surviving in an increasingly competitive market.
Yet for many SMBs, navigating this complex IT landscape can be overwhelming. That's why at TELUS Business, we've reinvented IT for growing businesses. With TELUS Fully Managed, we offer enterprise-grade solutions with a tailored and personalized approach to help you achieve your business goals. Our approach combines powerful technology with deep, personal commitment, because your success isn't just business for us, it's our mission.
“We work alongside you, providing the strategic insights and tools you need to stay ahead in today's digital world.”
Our experience in guiding SMBs from basic IT support to advanced strategic planning has given us insight into the challenges you face. We've seen firsthand how certain obstacles can limit a business' potential. Here are some of the most common hurdles that businesses like yours may face in your technology journey:
Every SMB is unique, shaped by its people, processes and goals. That's why we start by understanding where you are today: your current state, your constraints and what matters most to your business. From there, we guide you toward proven, best-of-breed IT solutions that are adaptable, scalable and built to grow with you. Whether you're navigating sensitive client data in finance or ensuring uptime in a healthcare environment, we're in it for the long haul, helping you shift from complexity to clarity, without sacrificing what makes your business unique.
As Vice President of TELUS Fully Managed, I’m proud to share that we've built our service model around understanding and addressing the diverse IT needs of SMBs like yours. Our integrated team approach helps ensure you have the right support at every stage of your IT journey.
Meet our specialized teams
Client Strategy: Aligning your IT with your business vision
Our Client Strategy team transforms your business goals into actionable IT strategies and provides ongoing support for your success. Our dedicated Client Strategy Advisors act as an extension of your team, with access to Virtual Chief Information Officers (vCIOs) for additional strategic consulting. Together, they develop and implement technology roadmaps that advance your growth plans, while supporting day-to-day operational excellence and success. We bring not just strategic IT planning to SMBs, but also continuous guidance and support to help your technology investments drive meaningful business outcomes. From initial strategy to long-term success, our team is committed to supporting your business at every stage of your IT journey.
Key services include:
- Targeted solutions and project proposals
- Cybersecurity and compliance advisory
- Strategic IT roadmap and technology planning
- Predictable IT budget development
- Regular Strategic Business Reviews (SBRs)
Service Delivery: Supporting your daily operations
Service Delivery: Supporting your daily operations
Our Service Delivery team helps ensure your technology runs smoothly day in and day out, supporting your operational IT foundation. They provide continuous monitoring and maintenance to keep your systems reliable, secure and efficient. Their mission is to help your business experience minimal disruption and maximum reliability, supporting your daily operations with vigilance and deep expertise.
Their focus includes:
- 24/7 system monitoring and maintenance
- Immediate troubleshooting and issue resolution
- Regular system updates and security patches
- Performance optimization
- Proactive problem prevention
- Ongoing security monitoring
Professional Services: Implementing transformative projects
Professional Services: Implementing transformative projects
While our Service Delivery team maintains and optimizes your daily operations, our Professional Services team focuses on transformative projects that drive your business forward. These specialized projects, separate from your monthly support, implement significant technological improvements that help your business grow and evolve while your day-to-day operations continue smoothly.
Common projects include:
- Cloud migration and optimization
- Major security upgrades and implementations
- Network architecture redesigns
- Server infrastructure overhauls
- Identity and access management projects
- Disaster recovery planning and implementation
Our integrated approach in action
Consider a business looking to modernize their infrastructure while maintaining smooth daily operations. It starts with our Account Executives, who work closely with our clients to understand their needs and how TELUS Fully Managed can help. From there, a dedicated Client Strategy Advisor becomes their ongoing partner - ensuring we’re delivering against expectations today and planning effectively for tomorrow.
Our Service Delivery team ensures day-to-day operations run smoothly and securely, helping minimize any disruption. When the time comes to make IT investments, whether it's upgrading infrastructure, improving security, or rolling out new solutions, our Professional Services team steps in to manage the project from planning through to successful execution, on time and on budget.
This flexible, collaborative model allows us to scale our support based on what a business truly needs, whether that's reliable daily operations, strategic change, or both, while maintaining clear communications and alignment every step of the way.
Our commitment to your success
At TELUS Business, we're more than just an IT service provider. We're a partner who understands your journey and is committed to your progress. From basic tech support to advanced cybersecurity and strategic planning, my team and I are here to support you every step of the way. It's not just business for us, it's our mission to help you thrive in today's digital world.
Authored by:
Aaron de Vries
VP, TELUS Fully Managed
Aaron de Vries is the VP, TELUS Fully Managed at TELUS Business, where he leads the Managed IT Service division. With deep understanding of SMB challenges, Aaron fosters partnerships that drive success for businesses across diverse industries.
