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TELUS Business

Five things you didn't know about TELUS Business Connect

Tech Trends · Dec 1, 2015

As you likely know by now, VoIP -- Voice over Internet Protocol -- technology have come a long way in quality, reliability, and versatility.

Using high-speed Internet connectivity to handle voice traffic, VoIP solutions like TELUS Business Connect offer numerous advantages over your aging landline or PRI/PBX phone system.

Along with clear and reliable call quality, a modern-day VoIP (a.k.a. cloud-based) phone system lets you keep connected to your clients and team anywhere life takes you, and regardless of the device you’re on, be it a smartphone, tablet, computer, or office line at your desk.

But you’re already aware of all this, you say?

There’s a lot more to a premium VoIP solution, and so the following is a look at five things you didn’t know about TELUS Business Connect.

Premium telephony features

“As opposed to working with an archaic analog system, or POTS, there’s some amazing functionality we can deliver in a digital world,” begins Tristan Retelsdorf, Manager of Product Marketing at TELUS Business Connect.

“Along with calls from multiple devices, TELUS Business Connect offers a toll-free and local phone number, support for audio and video conferencing, IP fax capabilities, recorded greetings and call recording, and an auto attendant to transfer calls to the right person in the organization, to give a few examples” says Retelsdorf.

TELUS Business Connect includes unlimited calling across Canada and the United States. And as long as you’re using an Internet connection, there are no roaming fees if you use your Canadian number around the world.

Keep costs down

Because all the “magic” is in the cloud, you don’t need any expensive hardware,” confirms Retelsdorf.

“In the traditional world you’d have to buy a PRI or a PBX – they can be very expensive – but with a TELUS Business Connect solution all you need is an Internet connection and an output, and that could be a smartphone, a tablet, a computer or a VoIP-enabled desk phone.”

“That’s it. That’s all you need,” adds Retelsdorf.

Because TELUS Business Connect works in the cloud it also offers better scalability than previous technologies, so it’s easy to scale up or down as your business goes through personnel changes.

It’s a breeze to manage

Another major benefit of cloud is you don’t have to be an IT wizard to be able to use it, says Retelsdorf.

“If you’ve got access to a computer and you’ve got access to the Internet, all you have to do is log into the console -- we call it Voice Manager – and you can control your entire deployment for your business with just a few clicks.” It’s unbelievably simple and it’s not something you can easily do in a traditional telephony deployment, adds Retelsdorf.

Keep your existing numbers

If you’ve made the decision to switch to VoIP, you can take my existing numbers with you.

“Transfer any existing number, be it a mobile number, it could be a local landline number, maybe a number that you’ve had for 10 or 15 years, it doesn’t matter,” says Retelsdorf. “You can port that number across to Business Connect and bring it into the cloud with you -- so you don’t have to reeducate your customer base about your new number.”

What’s more, now that the number’s in the cloud, you can have it ring simultaneously across multiple devices, if you like, Retelsdorf adds. “So if you had a desk phone in the office, an office phone at home and you had an Android or an iPhone in your pocket, you can set it up so that when a call comes into that cloud number, every single one of those devices will ring at the same time.” “So no matter where you are, you can always take that call.”

Getting started is easy, and affordable

When you switch to TELUS Business Connect, every customer gets access to three complimentary implementation calls from an expert, says Retelsdorf.

“They’ll call you at a time that works for you and ask you a series of questions as they walk you through your network setup, talk about what you want to accomplish, how many users you have, and so on.”

Because the entire Voice Manager console is in the cloud, it’s all web-enabled, therefore you simply log into your console and after some very basic training, anyone will be able to set up and run this. “It’s incredibly easy to manage, and there are no maintenance costs.”

Authored by:
Mark Saltzman