Skip to contentSkip to search
TELUS Business

How to assess if managed IT services are right for your business

Tech Trends · Dec 18, 2023

Technology is vital to all areas of a business, from improving operations and communication both internally and externally, to connecting suppliers, customers and partners. Embracing technology empowers businesses to stay competitive, agile, and responsive to market demands.

With significant reliance on technology to enable businesses to thrive, companies need to make a critical decision: Do they handle their IT implementation and management internally, outsource it to a trusted expert, or both?

A Managed Service Provider (MSP) can play a crucial role in streamlining IT functions, enhancing cybersecurity, and ultimately contributing to overall business success. These services can include a number of offerings, from proactive IT infrastructure management and cybersecurity to cloud computing and strategic consulting. The right MSP can drive value by being a strategic partner, working collaboratively with your business to optimize operations and accelerate growth. 

This blog will guide you through the process of assessing whether your business needs an MSP.

Key considerations when evaluating the need for an MSP

An efficient and secure IT environment is essential for businesses across all industries. With technology only advancing and added pressure to manage costs, organizations can be exposed to various risks that can negatively impact their operations, security and overall success.

Here are several indicators to help you assess whether managed IT services are right for your business.

1. Resource constraints: If your business has a small or overburdened IT team, an MSP can provide additional support and expertise, ensuring that your technology needs are met without straining internal resources. Your people can focus on their priorities while your MSP can handle the day-to-day operation of your IT infrastructure.

2. Security concerns: With the rise of cyber threats, businesses must prioritize security to protect their business, people and customers. On average, Canadian companies experience 4 to 5 incidents per year as a result of known security vulnerabilities, misconfigurations and human error. 

An MSP can implement robust cybersecurity measures, conduct regular audits and address compliance with industry regulations to protect your business from potential breaches.

3. Scalability requirements: Growing businesses often encounter challenges in scaling their IT infrastructure to accommodate increased demands from the growth of their business, workforce and customer base. Managed IT services can adapt to your business’ evolving needs, providing scalable solutions for business growth without the need for significant overhauls.

4. Strategic planning: If your current IT strategy is more reactive than proactive, an MSP can help strategically plan for future needs and address potential issues before they disrupt operations. 

What level of managed IT support does your business need?

Every business operates differently from the next, which means you’ll need managed IT support to address your unique goals. Here are some ways you can evaluate your current operating model to determine the level of managed IT support you need.

  • Understand business objectives: Align your IT strategy with your overall business goals. Determine how technology can support and enhance your company's objectives.

  • Evaluate your existing IT infrastructure: Assess the complexity and efficiency of your existing IT infrastructure, considering factors such as your hardware, software and network capabilities. 

  • Conduct a risk assessment: Evaluate potential risks and vulnerabilities in your current IT setup. Consider the impact of system failures, data breaches or other critical disruptions. 

  • Assess scalability needs: Determine whether your current IT infrastructure can easily scale to accommodate business growth. An MSP can provide scalable solutions that adapt to changing requirements.

  • Evaluate security measures: Gauge the effectiveness of your current cybersecurity measures. Assess whether your business is adequately protected against evolving cyber threats and breaches.

  • Consider industry-specific requirements: If your industry has specific compliance or regulatory requirements, ensure that your IT practices align with these standards. An MSP with industry expertise can help in meeting these requirements.

  • Review IT team workload: Evaluate the workload of your internal IT team if you have one. If they’re stretched thin, an MSP can provide additional support and expertise, allowing your team to focus on more strategic initiatives and business priorities.

Deciding whether your business needs a managed service provider requires a comprehensive assessment of your current IT landscape and future business goals. By considering factors such as resource constraints, technology complexity, security concerns, scalability requirements, cost efficiency and compliance needs, you can make an informed decision to support long-term business success. 

Connect with a managed IT specialist today to learn how TELUS Business can help with your evolving IT needs.

Authored by:
TELUS Business
TELUS Business