TELUS BUSINESS

Hospitality Solutions

Transform your hospitality business with TELUS's integrated solutions. From check-in to check-out, we provide smart technology to enhance guest satisfaction, streamline operations, and give you a competitive edge.

With Intello now part of TELUS Business, we're your one-stop partner for creating the connected hotel of tomorrow.

Contact our hospitality experts

The challenge

Elevating guest experience through digital connectivity

Today's guests expect a secure seamless experience with streaming and casting, rooted in privacy and always connected; from lobby to suite to pool, check-in to check-out.

Your hospitality partner for Wi-Fi, entertainment and connectivity solutions

Premium guest experience

Empower guests with personalized entertainment and secure connectivity from lobby to suite.

Streamlined operations

Simplify management with easy-to-use dashboards, proactive monitoring and automated guest access management.

Enterprise grade

Deliver reliable, property-wide network coverage that powers both guest satisfaction and business operations.

Expert partnership

Access industry-leading hospitality solutions with included 24/7 bilingual technical support for staff and guests.

SOLUTION BENEFITS

Hospitality excellence, simplified

TELUS Hospitality Solutions delivers managed technology to elevate guest experiences, streamline operations, and gain a competitive edge.

Exceptional Guest Experience
Delight guests with personalized in-room entertainment and seamless, at-home Wi-Fi that includes secure casting, smart TV apps, and the latest TV content.
Effortless Management
Benefit from fully managed network and TV solutions, reducing your IT burden and ensuring consistent service.
Dedicated 24/7 Support
Access always-on, bilingual technical support for both your staff and guests, minimizing disruptions.
Superior Connectivity
Fast, reliable property-wide Wi-Fi with secure personal area networks and no data limits.

Scalability & Flexibility
Access tailored solutions that fit your property's unique needs, with options for tiered bandwidth, expansion, and Property Management integration.
Seamless Guest Turnover
Quickly clear in-room TV login credentials and downloaded apps in seconds between guest stays.
Competitive Advantage
Elevate your brand and exceed guest expectations by offering advanced, integrated hospitality technology.
Operational Optimization
Managed high-speed internet powers business functions and offers real-time analytics.

Brand certifications

TELUS Hospitality Solutions are built on a foundation of industry expertise and recognition. These solutions provide advanced technology to help you gain a competitive edge and exceed guest expectations. Intello is an IHG Connect certified GIA vendor for IHG Hotels.

Our proven solutions are certified by top hotel brands.

SOLUTION OVERVIEW

Tailored digital experience for every space

Core offerings

Fundamental solutions for a seamless digital experience

Managed LAN and Wi-Fi
Fully managed, property-wide Wi-Fi for fast, secure connections and an at-home experience.
Optik TV for Business
Next-gen entertainment with personalized TV and casting.
Managed Business Internet
Robust, high-speed internet to power your business.
24/7 Help Desk
Always-included, bilingual 24/7 support for staff and guests.

Optional add-ons

Enhance capabilities as your needs evolve

Digital Signage
Visually engaging targeted messaging to increase guest engagement.
Managed IT Services
Streamline IT operations, protect against cyber threats, and modernize services.
Commercial Security
Protect your property with unified control and 24/7 ULC-certified monitoring.

How we deliver

Design & customization
Our experienced design staff carefully listens to your needs to propose the platform best suited for a secure, personalized, and modernized needs. Intello Wi-Fi experts design tailored Wi-Fi networks and comprehensive hospitality solutions.
Procurement & staging
Our streamlined solution procures all necessary industry-leading hardware, including network and Wi-Fi access points to hardware for in-room entertainment from Casting to fully-featured TV service.
Installation & turn-up
We provide full-service installation for Managed Wi-Fi and Optik TV. Our system integrates with Property Management Systems (PMS) and enables easy clearing of TV login credentials and downloaded apps between guests.
24/7 managed operations
We deliver fully managed operations with proactive network monitoring, routine maintenance, and equipment upgrades. This includes an in-house 24/7 Help Desk providing toll-free bilingual technical support for staff and guests at no additional cost, ensuring peace of mind.

WHY TELUS

We're with you, before check-in to after check-out

As your one-stop partner for hospitality solutions, TELUS Hospitality Solutions brings together TELUS's robust network infrastructure and Intello's industry-leading expertise in designing and deploying specialized technology for hotels across Canada. We provide smart, integrated solutions that are fully managed, proactively monitored, and designed to deliver seamless, scalable, and secure connectivity for your property, empowering your staff, optimizing operations, and enhancing your guest experience.