iPhone 6Using recovery mode

If you're having problems updating or restoring your device, you can enable recovery mode to restore or update with the assistance of your computer.

If you're having problems updating or restoring your device, you can enable recovery mode to restore or update with the assistance of your computer.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - With iPhone connected to a computer, simultaneously press and hold the Home button and the Side button until the Connect to iTunes screen appears.
If you're having problems updating or restoring iPhone, you can enable recovery mode to restore or update with iTunes.
  1. 1 - With iPhone connected to a computer, simultaneously press and hold the Home button and the Side button until the Connect to iTunes screen appears.
    • Note: For this tutorial, we're showing how to update iPhone using recovery mode. iTunes will try to reinstall iOS without deleting your data. You can choose to restore iPhone instead, but steps may vary based on what you choose.
  2. 2 - On your computer, click Update.
    • Note: After the update completes, follow the onscreen prompts to set up iPhone.
  3. 3 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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