A5Performing a Factory Reset

A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

Steps List - Interactive list of steps. Select a step to read its corresponding text, and to see its Product Image and the Indicators necessary to complete the step.

Current Step: 1 - From the Home screen, tap Apps.
  1. 1 - From the Home screen, tap Apps.
  2. 2 - Swipe to Settings.
  3. 3 - Tap Settings.
  4. 4 - Scroll to Backup and reset.
  5. 5 - Tap Backup and reset. Before proceeding, make sure you have a backup account set up, as a factory reset will erase all photos, videos, and data on your phone.
  6. 6 - Tap Factory data reset.
  7. 7 - Tap RESET DEVICE.
  8. 8 - Tap ERASE EVERYTHING.
  9. 9 - You've completed the steps!

Product Image and Indicators - Image of the current step and indicators demonstrating the interactions necessary to complete the step.

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