TELUS Health Medical Alert

Overview

Feel more secure at home with a medical alert bracelet or lanyard

/mo.

Buy now

Feel more secure at home with a medical alert bracelet or lanyard

LivingWell Companion® Home

Starting from

/mo.

For TELUS Home and Mobility customers on a 1-year term¹.

Use code 10LOYALTY

$35 activation fee applies

Buy now

LivingWell Companion® Home

Starting from

/mo.

For TELUS Home and Mobility customers on a 1-year term¹.

Use code 10LOYALTY

$35 activation fee applies

Buy now

Enjoy more independence at home.

Having 24/7 access to help when you need it can help you feel more secure living at home. Support you can trust is just a button push away.

More secure at home

24/7 access to emergency support at the push of a button
Use at home up to 600-ft from base station
Wearable on lanyard or wristband as a medical alert bracelet

Comfort in connection

Easy to press emergency help button
Water-resistant device²
Clear communication via base station

Testimonials from customers and caregivers

"It's very reassuring to know that he can get help in an emergency."

Gilles B., caregiver

"TELUS Health has great people who care about elders and treat them all with the most respect."

Christopher J., valued customer

"Great service, great device for the elderly with prompt help and assistance."

Jody E., valued customer

Less worry for you and your loved ones

Access help at the push of a button offers more confidence at home.

Two-colour signal indicator light

Clearly see your device status with red and green indicator lights

Easy access button

Your device’s help button initiates two-way communication with your home base station.

Clear communication

A medical alert operator will call through your home base station asking if you need help

Long-lasting battery

Built in battery that’s long-lasting and will flash a red light when it needs to be replaced

Water-resistant

You can feel confident wearing your LivingWell Companion Home device device in the shower.

Wear it your way

Included lanyard and wristband to wear it as a medical alert bracelet.

Wear it on the provided wrist strap as a medical alert bracelet

Wear it on provided lanyard

The lanyard includes a magnetic safety quick–release clasp

How it works

Communicate with trained medical alert operators at the push of a button

STEP 1

Alert received

When the emergency button is pressed.

STEP 2

Get a call through your base station

A trained medical alert operator will call and ask if you need help via your base station’s two-way speaker.

STEP 3

Family or friends contacted

If you ask for help or are unable to respond, the Medical Alert Operator will follow the contact instructions in your profile.

STEP 4

Emergency services contacted

If the situation requires, the Medical Alert operator will contact emergency services.

Choose the best medical alert device for your lifestyle	On the go and at home	At home
24/7 access to assistance and emergency operator
Emergency help button
2-way voice calling	Via pendant	600 ft. coverage via base station
Extended battery life³	Up to 6 days, includes charging cradle	Built-in, lasts 3-5 years
State-of-the-art fall detection feature⁴		-
Included Caregiver Mobile app		-
Advanced Canada-wide location tracking⁵		-
Multiple ways to wear	Lanyard or belt clip	Lanyard or wristband

Download your device user guide

Save or print the LivingWell Companion Home user guide for easy reference.

LivingWell Companion Home user guide

Keep shopping

On the go and at home

TELUS Health Medical Alert with Caregiver Mobile app

Enjoy state-of-the-art fall detection⁴, the longest medical alert device battery life in Canada³, advanced location tracking⁵ and included Caregiver Mobile app.

Starting from

$50 /mo.

for existing TELUS Home and Mobility customers on a 1-year term¹.

Explore product

General Information

Where can I use LivingWell Companion Home?

Are the trained operators located in Canada?

How does the 2-way communication work for LivingWell Companion Home?

I have an older LivingWell Companion device, where can I find the user guide?

Using the service

What should I do if an alert is accidentally triggered?

Should I test my LivingWell Companion Service? If so, how do I do that?

Can I wear LivingWell Companion Home in the shower?

Shipping and set up

What is the benefit of having the product shipped directly?

How long does it take for shipping?

Is there a shipping fee or other one-time fee?

What if I run into difficulty during self-install?

Manage your account

How do I update my information or my emergency contact information?

Can I purchase this for my family member or friend?

Yes. The end user of the service does not have to be the same as the person responsible for payment. If you contact our customer care experts, they will be able to help you set up this arrangement. If you are not the end user, always ensure to obtain consent from the intended user prior to contacting us, notably with respect to sharing any of their personal information and if you choose TELUS Health Medical Alert, for the Caregiver app.

I don’t think the battery in my device is working anymore. What should I do?

Not sure where to begin?

Call 1-855-909-2250

Not ready to get started?

Download our brochure

View terms and conditions

Offers and regular pricing are subject to change without notice. Offers available to new customers who order TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans. For customers signing up on a 12-month term, there is $15/month ongoing savings on TELUS Health Medical Alert (regular no term price is $75/month) and LivingWell Companion Home (regular no term price is $55/month). If you are an existing TELUS Mobility or Home Solutions customer, you can save $10/month on either a 1-year term or month-to-month pricing on both TELUS Health Mobile Medical Alert Pendant or LivingWell Companion Home plans by using promo code 10LOYALTY when placing an order online or by phone. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. Equipment must be returned in good condition upon cancellation of service, otherwise a replacement cost will be charged to the account.
TELUS Health Medical Alert has an IP67 water resistant rating and can be worn in the shower. It should not be submerged and should be towel-dried after exposure to water.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then can dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.

TELUS Health Medical Alert

Feel more secure at home with a medical alert bracelet or lanyard

LivingWell Companion® Home

Starting from

LivingWell Companion® Home

Starting from

Enjoy more independence at home.

More secure at home

Comfort in connection

Testimonials from customers and caregivers

Less worry for you and your loved ones

Two-colour signal indicator light

Easy access button

Clear communication

Long-lasting battery

Water-resistant

Wear it your way

How it works

STEP 1

Alert received

STEP 2

Get a call through your base station

STEP 3

Family or friends contacted

STEP 4

Emergency services contacted

Choose the best medical alert device for your lifestyle

Download your device user guide

Keep shopping

On the go and at home

$50 /mo.

General Information

Using the service

Shipping and set up

Manage your account

Not sure where to begin?

Not ready to get started?

View terms and conditions