Performing a Factory Reset

BlackBerry KEY² on Android 8.1.0

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A factory reset will erase all data from your device and is irreversible. This is good to do if you are going to trade in or sell your device. It will wipe all of your personal information from the device.

  1. Step 1/9

    From the Home screen, drag down the Notification Panel.

    The indicator is towards the top.
  2. Step 2/9

    Tap the Settings icon.

    The indicator is in the top right.
  3. Step 3/9

    Scroll to System.

    The indicator is in the center.
  4. Step 4/9

    Tap System.

    The indicator is towards the left.
  5. Step 5/9

    Tap Reset options.

    The indicator is towards the left.
  6. Step 6/9

    Tap Factory data reset.

    Note: Before you proceed, make sure to back up all photos, videos, and data you'd like to keep. When you factory reset your device, all your files will be deleted.

    The indicator is towards the top.
  7. Step 7/9

    Tap RESET PHONE.

    The indicator is in the center.
  8. Step 8/9

    Tap ERASE EVERYTHING.

    The indicator is towards the top.
  9. Step 9/9
    Step 9 of 9:

    You've completed the steps!

    There are no indicators associated with this step.

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